IT Operation Officer

JOB DESCRIPTION

Network International is the largest Financial Technology company in the Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we have been growing in the direct-to-consumer card segment as well.

Our EVP

At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team.

About The Role

We are looking for a talented IT Operations Officer to join our team. This role is responsible for overseeing the daily operations of our IT Operations, ensuring all systems, and services function efficiently to support the company’s business objectives.

• Ensure service continuity with all members (Monitoring Section).
• Ensure full integrity for all operational duties (Operation Section).

Key Responsibilities:

• Payment & Transaction Processing.
• Closing and processing all payment transactions daily, starting at 12:30 AM.
• Collecting and processing all Visa (Credit/Electron) and Mastercard incoming files.
• Managing daily Cortex POS, ATM, and other system inserts.
• Preparing and dispatching outgoing Visa and Mastercard files to the respective schemes.
• Processing debit files, card files, and bank-specific payments.
• Handling revolving credit card processing.
• Reporting & Periodic Tasks.
• Generating daily sensitive reports for all banks.
• Generating weekly files and reports as required.
• Managing monthly cycle files for relevant banks.
• Processing monthly (or as needed) E-FILES for Zain, Umniah, and Orange.
• System Monitoring & Support:
• Monitoring all JONET member interfaces and transactions to ensure stability.
• Ensuring all system levels operate smoothly and without interruption.
• Following up on any detected issues regarding interfaces or transaction flows.
• Capturing and analyzing system logs when technical issues arise.
• Opening and updating support tickets via the Helix system.
• Monitoring ATM driving services to ensure system stability and performance.
  

Key Requirements:

• Education: A Bachelor’s degree in information technology or any related field.
• Experience: (1-2) years of experience.
• Languages: Arabic & English - Fluent.
• Computer Skills: Excellent.