Technical Account Manager

Technical Account Manager

Chicago / Remote with occasional client travel & team meet-ups

Circa $90,000 salary DOE + bonus + benefits

I’m working with a scaling capital markets technology company who help financial institutions monitor trading activity, detect potential market manipulation, and meet increasingly complex regulatory requirements.

Recent winners of a top innovator award in their industry, their client base is expanding rapidly, and they’re now looking for a relationship-driven Technical Account Manager to join their growing team in Chicago.

This is not a sales role. It’s a client-facing, analytical, problem-solving position sitting close to the product and technical side of the business.

What’s on Offer

• Circa $90,000 salary DOE, with some flexibility for the right person
• Medical & dental insurance
• 401(k) matching
• Discretionary performance bonus, clearly laid out
• Remote working, with occasional client travel and team meet-ups in Chicago
• Direct exposure to senior leadership in a small, high-impact team
• Opportunity to build genuine expertise in a critical area of capital markets technology

The Role

Day to day, you’ll be helping financial markets clients navigate questions around the platform, triaging client requests, troubleshooting data and workflow issues, supporting reporting, running straightforward demos, and turning repeat issues into better documentation, user guides, and internal processes.

You’ll work closely with client-facing, product, and technical teams, helping reduce reliance on senior team members by becoming a trusted first point of contact for client questions and platform-related issues.

The first few months will focus on supporting existing clients, learning the platform, understanding client workflows, and getting close to the way the business operates. Over time, you’ll have more exposure to new clients, demos, process improvement, and helping shape how the team scales.

What They’re Looking For

You don’t need to come from trade surveillance specifically, but you do need to be comfortable around financial data, systems, and client conversations.

Baseline requirements:

• 2–4 years’ experience across client solutions, implementation, product/application support, trade support, onboarding, customer success, or technical account management
• Experience in a data-heavy, capital markets, investment management, financial services, or financial software environment
• Comfortable speaking with clients, investigating issues, and explaining information clearly
• Analytical mindset with the ability to understand workflows, reporting, data outputs, and platform behaviour
• Eager to learn and pick up new skills in an evolving and highly regulated industry
• Based in or around Chicago, with flexibility for occasional office meet-ups and client travel