Associate Account Manager

Salary Exempt

Pay Range: $60,000 - $70,000

Job Summary

Reporting to the Director, Account Management, the Associate Account Manager is responsible for overseeing a portfolio of approximately 40–60 client accounts and supporting the successful coordination and execution of weekly and monthly clinical hydration services across assigned facilities.

This office-based position serves as a primary day-to-day point of contact for facility leadership, regional operators, and clinical teams, ensuring strong communication, operational consistency, and overall client satisfaction. The Associate Account Manager plays a critical role in maintaining account retention, supporting census growth, identifying operational barriers, and ensuring smooth clinic coordination within assigned accounts.

The ideal candidate will have 1–3 years of experience within a skilled nursing, senior living, or long-term care environment and possess strong relationship-building, organizational, and problem-solving skills. This position requires approximately 30% travel within assigned territories, with no nights or weekends required.

Duties / Responsibilities

• Manage a portfolio of approximately 40–60 active client accounts
• Serve as a primary operational point of contact for assigned facilities and regional teams
• Build and maintain strong relationships with facility leadership, regional operators, physicians, and nurse practitioners
• Coordinate and oversee weekly and monthly clinic scheduling within assigned accounts
• Partner closely with the Director, Account Management to support account retention and program growth
• Conduct facility re-trainings and operational support meetings as needed
• Assist facilities with workflow education, clinic preparation, and program utilization
• Monitor account performance and identify opportunities to increase participation and census growth
• Troubleshoot operational concerns and collaborate cross-functionally to implement solutions
• Maintain accurate CRM documentation, account activity notes, and reporting
• Collaborate with Clinical, Operations, and Business Development teams to ensure smooth clinic execution
• Support provider engagement and communication efforts within assigned facilities
• Travel to facilities within assigned regions for relationship management, trainings, and operational support
• Participate in company meetings, trainings, and departmental initiatives
• Maintain updated knowledge of company services, workflows, and operational expectations

• Strong communication and relationship-building skills
• Highly organized with excellent attention to detail and follow-through
• Ability to manage multiple accounts and priorities simultaneously
• Strong problem-solving and critical thinking abilities
• Comfortable working within CRM systems and operational reporting tools
• Professional and customer-service-oriented demeanor
• Ability to work collaboratively across departments
• Adaptability in a fast-paced healthcare environment
• Skilled nursing, senior living, or long-term care experience strongly preferred

• 1–3 years of experience in skilled nursing, long-term care, healthcare operations, or account management preferred
• Bachelor’s Degree preferred, but not required based on relevant experience
• Experience working directly with facility leadership or healthcare operations preferred

• Approximately 30% travel required within assigned territories
• Full-time, office-based position located in Lincolnwood, Illinois
• No routine nights or weekends required
• Walking, standing, sitting, reaching, bending, lifting, and extended computer use required, with or without reasonable accommodation
• Meet all health requirements as needed