Customer Support Agent

Rakuten Viber is one of the most popular and downloaded apps in the world. Working with us provides a unique opportunity to influence hundreds of millions of our users and to be part of the journey that makes us a super-app. Our mission is to make people’s lives easier by enabling meaningful connections, from precious moments with family and friends, through managing business relationships to pursuing their passions.

At Viber, we connect people- no matter who they are, or where they are from. We dedicate ourselves to providing added value to communication- from private and group chats to audio and video calls to the ability to follow and contact brands, businesses and celebrities. Viber is an all-in-one platform for everything communications-based, and all Viber communications are protected by end-to-end encryption.

We're looking for the next Customer Support Representative to join our Paid Services Support team.

As a Customer Support Representative as our Paid Services support team, you’ll be handling all paid inquiries from our users. You will help to prevent fraud cases and credit disputes.

Responsibilities:

• Answer Viber users' inquiries about our paid services via email
• Responsible for handling credit disputes, money transfers, credit fraud cases from investigation to resolution, and working with third parties
• Strive to turn each query into a positive experience, to increase our users' engagement & satisfaction
• Connect with every team in the company to acquire knowledge and provide it to users, while documenting it in the support team knowledgebase

Requirements:

• Minimum 2+ years of experience as Customer Support in Fintech/Banking/Payment processing environment
• Extremely technical and inquisitive about apps, smartphones & gadgets
• Fluent English and Greek- written and verbal
• People person, someone who enjoys helping other
• Attentive to the smallest detail
• Exhibit analytical skills
• Ability to work independently while making sound business decisions on case information

Advantages:

• Previous experience with mobile payment applications.