manager infrastructure - ST; Nashville, TN

Now Brewing – Manager, Infrastructure (Services)! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

As a Manager, Infrastructure (Services), you’ll lead a team that delivers reliable, scalable infrastructure services across Starbucks facilities and environments. You’ll drive operational excellence, guide change and release practices, and partner across Technology to design and implement infrastructure solutions that meet business needs—while modeling Starbucks guiding principles.

As a Manager, Infrastructure (Services), you will…

• Lead a 24x7 operations function by coaching and developing system administrators/operations analysts, setting goals, and improving support practices and outcomes.
• Drive stability and continuous improvement through incident/problem management, clear escalation communications, and measurable operational KPIs.
• Own change and release execution by coordinating seamless implementation of hardware/software updates and ensuring standards and procedures are followed.
• Partner and plan strategically by collaborating across Technology and vendors to deliver infrastructure solutions, manage capacity, and support financial/budget goals.

We’d Love To Hear From People With

• Bachelor’s degree in Computer Science, Information Systems, or equivalent practical experience
• 10+ years of technology-related experience
• 3+ years leading in a support/operations function

Preferred Qualifications

• 10+ years of infrastructure/systems engineering experience in a mid-to-large enterprise, including designing highly reliable and scalable solutions
• 6+ years troubleshooting complex infrastructure in production, plus experience with VMware and enterprise server platforms (e.g., Cisco UCS / Dell / HP) and Windows Server/Linux administration
• 8+ years working with formal change management and release practices; 6+ years delivering within Agile/modern delivery methods (e.g., Scrum/Kanban, CI/CD)
• 6+ years working with security/compliance frameworks and hardening standards; working knowledge of AWS/Azure preferred

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

• If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

We believe we do our best work when we’re together, which is why we’re onsite four days a week.

Join us and inspire with every cup. Apply today!

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation or 1(888) 611-2258.