Credit Officer

We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing building products and systems.

At CSR, we put people first. We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive. We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities, and life stage.

The Opportunity

CSR are seeking a motivated Credit Officer to join our team in North Ryde and support the effective management of the regional debtor ledger. This role is integral to ensuring timely payment collection, resolving customer account issues, and supporting the financial health of the business.

As a key member of the Credit team, you'll work closely with the Credit Manager, Account Managers, and internal stakeholders to maintain strong customer relationships while achieving targets for overdue debt reduction and credit control. If you're organised, proactive, and confident in your communication and negotiation skills, this is a fantastic opportunity to contribute to the profitability and success of CSR.

Key Responsibilities

• Obtain payment of accounts within agreed trading terms.
• Ensure arrears are identified and collected promptly.
• Resolve customer account issues professionally and efficiently.
• Support the resolution of customer claims within the region.
• In consultation with the Credit Manager and Account Manager, refer delinquent accounts to the Senior Debt Recovery Specialist for external collection.
• Maintain accurate and up‑to‑date customer master data and record all customer interactions.
• Assist with credit limit increases for existing customers within delegated authority.
• Ensure all decisions and actions align with approved credit delegations.

• Experience using SAP preferred.
• Strong interpersonal skills with the ability to influence positive outcomes.
• Demonstrated experience building strong internal and external working relationships.
• High attention to detail, accuracy, and an organised approach to work.
• Demonstrates a positive attitude and a proactive, can‑do approach in all tasks.

We strive to support your professional and personal growth. Here are some of the perks you'll enjoy as part of the CSR team:

• Supportive and collaborative culture that fosters innovation and inclusion. You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.
• Care and wellbeing offer includes 52 weeks of superannuation payment, and access to an employee assistance program.
• Rewarding career with on-the-job learning, development, and upskilling opportunities within and across our brands.

Ready to take ownership, drive results, and make a real impact on our cashflow performance? If you're a confident communicator with a passion for solving problems, simply click the Apply button and follow the prompts to submit your application.

To find out more about us, visit www.csr.com.au