Account Manager

Hi there! We are South, and our client is looking for an Account Manager!

Note To Applicants

• Eligibility: This position is open to candidates residing in Latin America.
• Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.
• Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.
• Note: If you're hired for this role, you may be asked to update your LinkedIn profile :)

The Account Manager / Strategist is a key client-facing role, fully owning accounts and acting as a strategic partner to clients. This position blends relationship management with marketing strategy, ensuring client satisfaction, long-term retention, and opportunities for growth and upsells.

You’ll work closely with internal subject-matter experts across Creative, Performance, and Web teams, synthesizing inputs into clear recommendations aligned with client goals and scope. At a small agency, this role requires ownership, judgment, and strong communication — the buck stops with you.

Duties And Responsibilities

• Own and manage relationships with multiple clients and key stakeholders
• Provide proactive, strategic recommendations aligned with client business goals
• Act as steward of client scope, balancing contractual boundaries with strategic flexibility
• Lead client communication across email, calls, presentations, and reporting
• Coordinate cross-functional teams to ensure on-time, high-quality delivery
• Identify risks, roadblocks, and opportunities early and raise flags when needed
• Support onboarding of new clients in partnership with Business Development
• Ensure adherence to project management, budget, and timekeeping standards
• Present strategies, reports, and recommendations confidently to clients
• Identify opportunities to upsell services and renew packages
• Final review and delivery of client-facing work
• Support process improvements across accounts and internal workflows

Qualifications

• 5+ years of experience in account management, client services, or client-facing project management (agency experience required)
• Strong comfort with direct communication (phone/video), not relying solely on async tools
• Excellent listening, negotiation, and presentation skills
• Strong written and verbal communication
• Working knowledge of digital marketing, including paid media, ecommerce, websites, SEO, Shopify, Klaviyo, and paid social
• Ability to interpret performance data and translate it into strategic insights
• Highly organized, proactive, and solutions-oriented
• Confident managing multiple priorities and stakeholders

Working Schedule

Position Type: Full-time

Location: Latin America (Remote)

Compensation: $2,000–$3,000/month (depending on experience)

If this opportunity sounds good to you, send us your resume!