Client Relationship Manager

The Team

NUS provides energy management and sustainability consultancy services to some of the world’s largest companies, many of whom operate internationally and have complex support requirements. In recent years, NUS has found that these client engagements are most successful when a dedicated resource coordinates activities.

The Role

Client Relationship/Project Managers are responsible for managing key client engagements and ensuring that project team members are meeting milestones and service delivery requirements. It is a dynamic role that offers the opportunity to work with colleagues across the organization and with client stakeholders.

What you’ll do

• Act as a central point of contact for clients, setting the agenda for, and leading, regular project meetings and tracking action items through streamlined reporting/tracking documents;
• Development relationships with colleagues and client stakeholders to ensure open communication and knowledge sharing;
• Support colleagues to develop and progress client projects on a global basis, while reporting updates to clients and monitoring progress in line with deadlines and client expectations;
• Develop and maintain project trackers and reporting templates where required to meet client requirements;
• Coordinate multiple parties across different departments;
• Facilitate effective communication between all stakeholders, including regular lessons learned reviews;
• Monitor ongoing service fees, ad hoc project fees, and client payments

Your Skills

The successful candidate will have:

• Experience managing client and internal relationships
• Self-motivated, organized, and proactive with strong attention to detail
• Extensive experience of Microsoft Office, including Excel
• Ability to manage multiple workstreams and coordinate team members
• Ability to communicate effectively (written and verbal)
• Ability to lead project update meetings and maintain project tracking documents