Customer Service Representative

We are looking for a Customer Service Representative to support daily service operations for a high-tech electronics organization in Rockleigh, New Jersey. This contract opportunity with permanent potential is ideal for someone who enjoys keeping customer information organized, responding to service-related questions, and helping internal teams stay aligned. The person in this role will contribute to a responsive customer experience by managing administrative service tasks, coordinating communications, and ensuring inquiries are directed efficiently.

Responsibilities:
• Enter and update order details, customer account information, and service-related records with accuracy and attention to detail.
• Share repair estimate information with customers and help coordinate timely follow-up communication.
• Provide customers with status updates on service matters and route requests to the appropriate internal contact when additional support is needed.
• Maintain inventory of office materials used by the customer service team and arrange replenishment as necessary.
• Review incoming fax communications and distribute documents to the correct individuals or departments.
• Support day-to-day administrative activities that help the customer service function operate smoothly.
• Respond to customer questions professionally while helping resolve issues or escalating more complex concerns appropriately.
• High school diploma required; college coursework or degree is preferred.
• At least 2 years of experience in a reception, coordination, or administrative support role within a customer-focused environment is preferred.
• Proficiency with Microsoft Office applications, including Outlook, Excel, PowerPoint, and Word.
• Familiarity with virtual meeting platforms such as Microsoft Teams or Zoom is preferred.
• Strong understanding of customer service practices, including active listening, responsiveness, and professionalism.
• Excellent written and verbal communication skills, with the ability to explain information clearly to customers, vendors, and colleagues.
• Ability to remain calm during challenging interactions, identify appropriate solutions, and escalate issues when necessary.
• Comfortable working in a fast-changing environment, managing priorities effectively, and spending extended periods seated while using standard office equipment.
TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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