Client Partner – IT Services and Solutions (AI and Data)

Position: Client Partner – IT Services and Solutions (AI and Data)

Location: Cincinnati, OH (Primary) | Indianapolis, IN, Columbus, OH and Chicago, IL (Secondary)

Employment Type: Full-Time

Reporting Line: CRO

About Us:

Narwal is an AI-native services company helping global enterprises accelerate transformation through outcome-based AI, data, and quality engineering solutions. With operations across five countries and a globally distributed team, Narwal partners with Fortune 500 and large enterprises to deliver measurable business outcomes at scale. Its approach combines deep engineering expertise with proprietary AI-led accelerators, frameworks, and reusable IP to drive faster delivery, higher quality, and reduced risk across complex enterprise environments.

Recognized as one of the fastest-growing companies on the Inc. 5000, in the Midwest region and a Great Place to Work, Narwal is redefining how services are delivered, moving from effort-based models to AI-powered, outcome-driven execution that enables clients to scale innovation with speed and confidence.

Why Narwal?

Narwal is on an ambitious growth journey, and this is an opportunity to be part of the leadership team shaping that story.

At Narwal, you will:

• Build from the ground up – shaping the account strategy, growth playbook, and long-term client partnerships.
• Operate like a founder – with real autonomy, accountability, and the ability to drive meaningful business outcomes.
• Work directly with CXOs and senior leadership, influencing strategic decisions and client growth
• Play a key role in Narwal’s next phase of growth, as the company scales significantly over the coming years.
• Win big with competitive compensation and best-in-industry sales incentives.
• Benefit from meaningful ESOP participation, creating long-term value as Narwal continues to grow.
• Thrive in a high-energy, collaborative culture at a Certified Great Place to Work, where builders and problem-solvers succeed.

Role Overview:

As a Client Partner, you will own growth across strategic accounts by combining relationship depth, consultative selling, technology fluency, and disciplined execution. You will manage a portfolio of key clients, set the account growth vision, and drive top-line and bottom-line results by engaging meaningfully with business, technology, data, AI, quality engineering, and delivery leaders. This is not a traditional relationship-only sales role; you must understand client platforms, roadmaps, pain points, hiring needs, and project priorities, then translate those conversations into tailored solutions, services, resources, and outcome-based opportunities for Narwal.

You will be supported by Narwal’s delivery leaders, practice leaders, and solution architects, but you must be able to hold your own in client conversations, asking sharp discovery questions, understanding the business and technical context, identifying the real opportunity behind a stated need, and shaping the path forward before bringing in the right internal experts. This role requires CxO-level relationship skills, strong client business understanding, and the ability to act as a trusted advisor who aligns Narwal’s capabilities with client priorities to drive long-term success, client loyalty, satisfaction, and measurable revenue growth.

Key Responsibilities:

Technology and Solution Fluency:

• Strong working understanding of Narwal’s core offerings across AI, Data, Quality Engineering, and enterprise delivery models.
• Engage confidently with CXOs, technology leaders, and business stakeholders.
• Understand client environments at a practical level, including platforms, applications, data ecosystems, testing challenges, automation needs, modernization, and AI opportunities.
• When presented with a staffing need, go beyond the job description to understand the project context, technology stack, business problem, team structure, and success criteria.
• Partner with Narwal practice and delivery leaders to build solutions, proposals, demos, assessments, and engagement models tailored to the client’s needs.
• Stay current on enterprise technology trends, especially in AI, Data, Quality Engineering, automation, and digital transformation.

Client Relationship Management:

• Build and maintain strong, long-term relationships with key client stakeholders, acting as their primary point of contact.
• Read client cues, identify unstated needs, and recognize when a conversation can be expanded into a broader opportunity.
• Build trust by showing curiosity, preparation, business understanding, and technology relevance in every client interaction.
• Create client interest through thoughtful ideas, practical recommendations, and proactive points of view.
• Regularly engage with C-suite stakeholders to ensure alignment with client goals, enhance trust, and long-term partnership success.
• Act as a client advocate within Narwal, balance executive presence with humility, listening skills, and the ability to make clients feel understood and supported.

Client Acquisition and Retention:

• Identify and engage new clients, using compelling presentations and proposals to expand Narwal’s market presence.
• Ensure high levels of client satisfaction by understanding their evolving needs and delivering tailored solutions.
• Focus on client retention through regular communication, proactive problem-solving, and delivering value-added services to foster loyalty.
• Develop and execute strategic account plans that map out key client stakeholders, identify growth opportunities, and ensure Narwal’s services align with client business needs.

Revenue Growth:

• Develop and implement strategies to achieve revenue targets and drive business growth.
• Identify and pursue upselling and cross-selling opportunities within existing client accounts.
• Expand Narwal’s client base by identifying and securing new business opportunities.

Qualifications:

• 10+ years of experience in IT services sales, client partner, account growth, solution sales, or consultative selling roles.
• Strong expertise in AI, Data, and Quality Engineering. Emerging Trends.
• Demonstrated ability to build and maintain C-suite relationships and act as a trusted advisor to clients.
• Ability to engage with CIOs, CTOs, CDOs, QA leaders, product leaders, procurement, and delivery stakeholders.
• Experience converting client challenges into Proposals, Solutions, SOWs, Outcomes, Managed Services, Assessments, or Transformation programs.
• Strong discovery skills, ability to understand the “why” behind a client request, not just the stated requirement.
• Prior experience as a technologist, delivery leader, solution consultant, or technically fluent sales leader is strongly preferred.
• Strong strategic thinking and problem-solving skills, with experience developing and executing account growth strategies.
• Excellent communication, presentation, and negotiation skills with a track record of delivering results in client-facing roles.

Narwal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. For more information please visit: https://narwal.ai/