Technical Account Manager

• Diverse client portfolio with exposure to modern technologies
• Supportive and collaborative culture
• Permanent opportunity with flexible working arrangements

Your new company

A growing Managed Service Provider headquartered in Melbourne requires a Technical Account Manager for a permanent opportunity commencing ASAP, to be based in Brisbane. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and flexible working arrangements.

Your new role

In this exciting role, you will be:

• Managing a portfolio of 20 clients, undertaking IT support, project delivery and service delivery responsibilities.
• Aligning clients' IT infrastructure to best practice standards set by the company.
• Making recommendations to help improve the client's technical environment.
• Conducting Technical Alignment Reviews and regular onsite visits.
• Identifying risks and sales opportunities and providing recommendations.
• Building and maintaining strong relationships with the assigned client base.

What you'll need to succeed

To be successful in your application, you will need:

• Demonstrated experience in a Service Delivery Manager or Technical Account Manager role.
• Sound knowledge of Windows Server, Azure, Office 365, Exchange, SharePoint, Teams, VMware / Hyper-V and Network troubleshooting.
• Experience with Halo PSA, Ninja RMM and IT Glue is advantageous.
• Prior experience working within a Managed Service Provider.
• A tertiary education in Information Technology as well as Azure, Microsoft, ITIL, Cisco and VMware certifications are beneficial.
• A current driver's license and vehicle.

What you'll get in return

Working in an organisation where they develop and grow careers, you will be offered a great salary package and flexible working arrangements. This organisation prides itself on internal promotion and career development. Do not miss out!

What you need to do now

If you're interested in this role or know of someone that may be, please click 'Apply Now' or forward an updated CV to [email protected].