Partner Account Manager III

Act as the day-to-day operational contact and relationship owner for assigned partners. Build trusted partnerships by providing accurate and timely communication, guidance, and assistance regarding the organization's product and services. Respond to inquiries from partners, understand their questions, assess their business needs, and promote Global Payments’ solutions as alternative products or services. Collaborate with internal teams and apply creative problem-solving skills on technical problems and process gaps and follow through to ensure outstanding issues are resolved.

Essential Functions

• Possesses in-depth knowledge of the payments industry, Global Payments systems, products and uses that information to advise and support partners.
• Research complex partner inquiries and drives resolution of production issues. This includes clarifying the impact, validating through internal research, facilitating technical interactions, tracking issue status, validating corrective actions and communicating resolution to the partner. Acts as a specialist for their assigned partner(s) to either resolve their issue(s) or define the problem for subsequent action.
• Provides expertise and advice on calls with technical resources, vendors and/or the partner, when necessary, while keeping the partner informed.
• Acts as a trusted contact and advisor with their partners, taking a consultative approach in managing relationships.
• Builds relationships with partners through accurate and timely communication. Establishes credibility through knowledge of systems and product functionality. Anticipates partner’s business needs, objectives and identifies opportunities to promote new products and services to increase revenue opportunities. Proactively consults about upcoming system enhancements.
• Appropriately manages escalations, getting all necessary parties involved to drive resolution. Provides timely updates to leadership on the status of any open issues and engages their direct leader for additional support as needed.
• Drive discovery conversations that compares partner's expectations to their needs and the reality of what Global Payments can do successfully. Be creative, assertive, and confident, delight the partner, and be an advocate for Global Payments.
• Determines impact across component lines of development, issues, or partner requests. Provides the knowledge transfer between ongoing projects and partner issues to ensure components are meeting partners’ and Global Payments’ needs.

• Minimum of 3 years’ industry experience
• Excellent verbal and written communication skills
• Ability to manage a complex workload with little to no directive
• Ability to solve problems using experience and good judgment
• Proficiency in Microsoft Office, particularly Excel
• Willingness to travel (1-2 times per year)
• Flexibility to field phone calls from partners outside of business hours

• Hybrid schedule from our office in Tempe, Arizona.
• Monday and Friday will be work from home.
• Tuesday, Wednesday, and Thursday will work from the office.