JD Star Graduate Account Manager (Marketplace)

Who We Are

At JD.com, also known as JINGDONG, everything begins with a bold idea and the drive to make life smarter, faster, and more connected. What started in China has grown into one of the world’s most trusted technology and supply chain ecosystems, serving over 700 million customers. From retail and logistics to tech, property, and beyond, we’re all about innovation that actually makes a difference.

Our Global Reach

JD.com is expanding worldwide through a digitally intelligent, cross-border supply chain and world-class logistics network. With platforms like Joybuy connecting trusted products to customers everywhere, our teams stretch across China, the U.S., Europe, APAC, the Middle East, and beyond. Every year, we welcome over 20,000 students and graduates into our business, showing our commitment to young talent and the fresh ideas that drive our future. Join us and contribute to global projects from day one.

Learn more about who we are and what we do: https://corporate.jd.com/

What We Offer

We believe great ideas can come from anywhere, and often, they come from you. As an intern or graduate at JD.com, you’ll work on meaningful, hands-on projects, learn from talented colleagues across our global network, and grow in a supportive, fast-paced environment designed for development. With competitive compensation, great office locations, and a people-first culture that champions continuous learning, you’ll have everything you need to thrive and kick-start your career.

About Our Program

You’ll be joining in a JD Star (JDS) Graduate Role, a semi-structured early-career pathway designed to accelerate young professionals whilst making an impact in your role at JD.com. Over your first year, you’ll take on meaningful projects, build technical and leadership skills, and gain exposure to the world-class functions driving JD’s global growth.

• Customer Development and Performance Achievement: Responsible for developing large enterprise clients such as Fortune 500 companies, large listed companies, state-owned enterprises, and central SOEs; execute sales plans, achieve performance and customer development targets, and expand sales business.
• Solution Development and Execution: Sign contracts with large enterprise clients, prepare and execute sales and service plans, provide comprehensive bundled solutions to meet procurement needs.
• Opportunity Identification and Operations Maintenance: Identify business opportunities, lead and assist in the operations and maintenance of signed clients, implement optimization measures, create marketing and application scenarios, and enhance customer experience.
• Information Feedback and Communication: Understand market and customer needs, provide feedback on industry-related information, strengthen collaboration with internal operations and business teams, and coordinate online procurement, payment recovery, and after-sales service for clients.
• Receivables Collection and Customer Relationship Maintenance: Responsible for collecting receivables from clients with payment terms, regularly provide after-sales service, continuously strengthen customer relationship building, and improve customer satisfaction and loyalty.

About you

• 2025/2026 Undergraduates or graduates with degree in Business, Marketing, Finance, or a related field; strong interest in B2B sales and account management.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with large enterprise clients.
• Strong commercial awareness and analytical mindset, with the ability to identify business opportunities and support sales strategy execution.
• Good organizational and project management skills, capable of handling multiple client accounts and coordinating across internal teams.
• Proactive, target-driven, and resilient, with a willingness to learn, take ownership, and thrive in a fast-paced, performance-oriented environment.

At JD.com, we are committed to creating an inclusive workplace where every voice counts and every talent belongs. We are proud to be an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, age, veteran status, or any legally protected characteristic.

Ready To Apply?

Don't leave yourself wondering 'what if'. Hit apply and see where your curiosity can take you at JD.com.