Account Manager Small Accounts Spanish Market

Hello! 👋🏽At Factorial, we're looking for a Junior Account Manager for Small Accounts for the Spanish Market to give the best experience to our customers. As an Account Manager, you will be a key point of contact for our existing clients, ensuring their satisfaction and loyalty. Your main focus will be on understanding their needs, addressing any concerns, and proactively providing solutions that enhance their experience with our services. You will play a crucial role in developing long-term relationships with clients and driving retention and upselling initiatives.

The Role 📜

As an Account Manager Small Accounts, you'll be responsible for developing a portfolio of 200-300 accounts. Your role involves proactive engagement, understanding client needs, and creating personalized strategies to drive satisfaction, retention, and growth.

• Sales Growth: Develop personalized sales strategies, including cross-selling, up-selling, and churn management.
• Portfolio prioritization and customer support: Provide prompt, personalized after-sales support, ensuring timely responses and proactive communication.
• Product Promotion: Educate clients on new products and features, aligning them with their specific use cases.
• Collaboration: Serve as the main point of contact between customers and internal teams, offering valuable feedback.
• Customer Engagement: Hold regular video meetings to demonstrate product updates and strengthen relationships.

Your Profile

• Proficient in Spanish and fluent in English.
• Strong verbal and writing communication skills. Engage naturally!
• Customer-focused experience in support or satisfaction roles is highly valued.
• Ability to identify upselling and cross-selling opportunities.
• Ability to analyze client needs and provide tailored solutions.
• Ambitious, proactive, and a positive team player with strong organizational skills.
• Ready to thrive in a fast-paced, startup environment.
• Eager to take ownership and contribute to continuous improvement.

About Us 🚀

At Factorial, we’re building the leading business management software for companies of all sizes. Our platform centralizes key workflows across HR, finance, and operations, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people.With over 1,200 employees across 7 markets, we serve 700,000+ users and are one of Europe’s fastest-growing SaaS companies, backed by top-tier investors and proudly headquartered in Barcelona.We believe in bold goals, radical ownership, and inclusive collaboration. If you're excited to shape the future of business management technology, we’d love to meet you.

Our Values 🫀

• We own it: We take responsibility for every project. We make decisions, not excuses.
• We learn and teach: We're dedicated to learning something new every day and, above all, share it.
• We partner: Every decision is a team decision. We trust each other.
• We grow fast: We act fast. We think that the worst mistake is not learning from them.
• We believe in diverse talent: We welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.
• We believe in inclusion: We are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you.

Wanna learn more about us? Check our website!

Perks of being part of our team💆

We care about people and we also offer a lot of benefits for employees:

• High growth, multicultural and friendly environment 🤝
• Alan as private health insurance 🩺
• Healthy life with Wellhub (Gyms, pools, outdoor classes) 🧘🏽‍♀️
• Save expenses with Cobee 💰
• Language classes 👩🏽‍🏫
• Breakfast in the office and organic fruit 🍏
• Nora discounts 🍱
• Free caffeine and theine ☕
• Pet Friendly 🐕