IT ERP Systems Analyst
Indexed description
Role Summary
The IT ERP Systems Analyst will serve as the primary support resource for ERP systems, acting as a key liaison between technical teams and business users. This role focuses on troubleshooting, optimizing, and enhancing ERP functionality while supporting business operations and continuous improvement initiatives.
Key Responsibilities
- Provide first-level support for ERP system users across multiple departments
- Troubleshoot and resolve ERP-related issues, including transaction errors and system performance
- Act as a liaison between end users, technical teams, and external vendors
- Analyze business requirements and translate them into technical solutions
- Serve as the functional subject matter expert for ERP systems and their integrations
- Support EDI processes, including diagnosing and resolving transaction failures
- Assist in system enhancements, upgrades, and process improvement initiatives
- Monitor system performance and optimize queries using SQL
- Maintain documentation, workflows, and system configurations
- Support additional business applications as required
Qualifications & Requirements
- Strong hands-on experience with SQL, including troubleshooting and performance optimization
- Working knowledge of EDI processes and issue resolution
- Excellent problem-solving, analytical, and communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Self-motivated with a proactive approach to system support
Preferred Qualifications
- 5–10 years of experience working with ERP systems, preferably in a manufacturing environment
- 3–5 years of experience with IBM System i (AS400) and DB2
- Bachelor’s degree in Computer Science or a related field
- Relevant certifications in ERP systems or database technologies (asset)
Key Competencies
- Strong technical and analytical mindset
- Attention to detail and accuracy
- Ability to translate business needs into technical solutions
- Effective communication across technical and non-technical teams
- Adaptability in a fast-paced, production-driven environment
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