Product Manager (Customer Success Operations)

SCOPE OF WORK

• Build our AI-based customer onboarding and data migration layer
• Be the internal voice of the customer success team and build automations across all of its operations
• Collaborate closely with design and engineering teams to manage the overall prioritization, milestones, deliverables, and success criteria for programs from start to finish.
• Work closely with the customer success team to gain insight on their processes, review customer feedback and enable the team to deliver better and faster outcomes at scale
• Work with Finance and Sales to build better tracking of metrics and deliver reporting that can drive the business forward
• Work in an ambiguous environment, have a strong intuition on data and critical product thinking

PREFERRED QUALIFICATIONS

• 4-7 years of product management experience in a SaaS company.
• UG from a top-tier school (B. Tech or B. Sc in Maths/Statistics/Economics degree preferable) & MBA from a top-tier business school.
• Great communication skills, strong ownership, drive, and the experience of working independently in unstructured environments.
• Self-starter with proven track record of execution and results - Owned, delivered on roadmap and scaled products.
• Identifies with these values: Ownership, non-conformity, empathy and start with why?
• Proficient in Excel, SQL or Python/R and has working knowledge of systems and data architecture.
• Ability to work closely with cross-functional teams within tight timelines to execute on decisions.
• An appreciation for the connection between your work and the outcome (the impact it has on the organization and the experience it delivers to your customers).
• User-first mindset with experience in user research, testing and product design.
• MUST HAVE: Previous work experience in an early-stage start-up.
• High on customer obsession - deeply understand the customer problem that needs to be solved and translate them into user requirements with detailed specifications.