Client Relationship Manager

Client Relationship Managers are key contributors to commercial side of Cognizant IT and Consulting Business. CRM will serve as the primary point of contact for assigned clients. They support and report into the Client Partner and act as business owners for assigned accounts, leading the day-to-day activities and P&L of these accounts. The CRM works with delivery teams to enhance backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience by conducting client meetings. A CRM's shared measures are margin, revenue, client satisfaction & employee retention.

In this role, you will

• Drive new business acquisition across Canadian P&C insurers and brokerages.
• Develop and execute account penetration strategies for targeted accounts.
• Build and nurture executive relationships (CIO, CTO, Chief Claims Officer, Chief Underwriting Officer).
• Identify opportunities across core systems (Policy, Claims, Billing), Digital, Data & Analytics, Cloud, and Regulatory programs.
• Lead end-to-end sales cycle: pipeline generation, solution positioning, proposal development, commercial structuring, and deal closure.
• Build trusted relationships with client stakeholders
• Understand the client, issues, and priorities
• Work with clients to define their problems and co-create solutions
• Drive RFPs / proactive bids with regards to renewals, extensions, and expansion
• Track of Insurance industry trends relevant to client business and bring forth proactive ideas and solutions
• Serve as the day-to-day point of contact for the clients
• Responsible for backlog growth including renewals and extensions of current engagements
• Lead the onsite project teams and ensure they are understand the client environment

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3-4 days a week in a client or Cognizant office in Toronto. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What You Need To Have To Be Considered

• 10+ years of experience in enterprise sales or client management within Canadian P&C insurance.
• Experience managing Client P&L reporting and metric assessment for the account
• Excellent ability and aptitude to influence and communicate effectively with business stakeholders up to the C-Suite
• Ability to interface at all levels of an organization
• Excellent oral and written communication skills and executive presentation and persuasion skills are required
• Bachelor’s degree or equivalent experience

These will help you stand out

• Strong background in a project environment and application development in the Insurance vertical.
• Proven track record to contribute to new business development efforts and to lead and handle multiple tasks in a dynamic environment
• Must be detail oriented and able to manage and maintain all facets of complex assignments.
• Demonstrable problem-solving abilities with the skills to identify strategic solutions to business problems that have enterprise-wide implications.
• Demonstrate the flexibility to work among diverse corporate environments, industries, and technical and non-technical audiences
• Foundational Knowledge of AI is a strong plus
• Hunter mindset with strong prospecting discipline.
• Established relationships within Canadian P&C carriers or broker networks.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Salary And Other Compensation

The annual salary for this position is between $125,000-$160,000 depending on the experience and other qualifications of the successful candidate. This position is eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.