Key Account Manager (HF1333988)

Location: Birmingham / Hybrid

Salary: £38k + Commission

About the role An established UK IT distributor is looking for an experienced Key Account Manager to manage and grow a portfolio of strategic reseller partners. This role focuses on driving long-term revenue growth, reactivating dormant accounts, and increasing share of wallet through proactive, consultative selling across a broad hardware and services portfolio.

You’ll build strong, multi-level relationships with partners, act as a trusted advisor, and collaborate closely with internal teams to deliver a high-quality customer experience.

Key Responsibilities

• Manage and develop key reseller accounts, including MSPs, VARs, and IT e-tailers
• Identify growth opportunities through share-of-wallet and account analysis
• Drive upselling, cross-selling, and switch-selling opportunities to increase revenue and margin
• Promote a full portfolio of hardware and services, supporting multi-solution selling
• Maintain strong vendor knowledge to provide credible, value-led advice

• Deliver accurate forecasting and pipeline reporting on a weekly basis
• Use CRM systems consistently to record account activity, opportunities, and follow-ups
• Manage quotes end-to-end, ensuring speed, accuracy, and commercial awareness
• Oversee the sales cycle through to order processing and delivery, in line with SLAs

• Proven experience in account management or internal sales within IT distribution or a reseller-focused environment
• Strong understanding of IT hardware and associated services
• Track record of meeting or exceeding revenue or gross profit targets
• Confident sales planning and account strategy capabilities
• Excellent communication skills, both written and verbal
• Strong organisational skills with the ability to manage multiple accounts and priorities
• Confident user of CRM systems and modern sales tools
• Knowledge of the UK IT channel and reseller business models
• Experience managing strategic or high-value accounts
• Comfortable working in a fast-paced, target-driven environment

• Competitive salary of £38,000 + Commission
• Hybrid working model
• Competitive base salary and performance-related incentives
• Opportunity to manage strategic accounts with real growth potential
• Supportive, collaborative team environment