Salesforce & Technology Operations Associate

Requirements

Required Qualifications

• Fluent English (written and spoken)
• Fluent Spanish (written and spoken)
• 2+ years of hands-on Salesforce experience
• Experience supporting Salesforce users, administration, or implementation projects
• Strong communication and interpersonal skills
• Strong organizational and project management abilities
• Ability to work independently in a remote environment
• High attention to detail and commitment to data accuracy
• Comfortable leading training sessions and helping users adopt new technology
• Professional, proactive, and solution-oriented mindset
• Reliable internet connection and suitable remote work environment
• Willingness to work with teams across multiple countries and time zones

Preferred Qualifications

• Salesforce Administrator Certification
• Experience with Salesforce Nonprofit Cloud
• Experience creating reports and dashboards
• Experience with data cleanup, migration, or data quality initiatives
• Experience supporting software rollouts or change management projects
• Experience creating training materials and documentation
• Experience working with nonprofits or mission-driven organizations
• Experience coordinating with external consultants, vendors, or implementation partners
• Experience with Google Workspace (Gmail, Drive, Docs, Sheets, Meet, etc.)
• Exposure to AI, automation, or other business technology platforms
• Experience working with international or multicultural teams

What We’re Looking For

• Someone who enjoys both technology and working with people
• Strong problem-solving and critical-thinking skills
• Ability to learn new systems and processes quickly
• Comfortable communicating with users ranging from frontline staff to organizational leadership
• Takes ownership of projects and follows through on commitments
• Thrives in a fast-moving environment where priorities may change
• Excited about making a real-world impact through technology

Projects

Join a growing team supporting a global nonprofit operating across Africa, Latin America, Asia, and the Caribbean. This role combines Salesforce administration, user support, training, data quality, rollout coordination, and communication with international teams. You’ll work directly with the founder on a large Salesforce Nonprofit Cloud initiative, helping drive adoption and improve operations worldwide. Fluency in English and Spanish is required. Salesforce experience is required; certifications are a plus but not mandatory. No degree required. Strong communication, organization, and problem-solving skills are essential. International travel opportunities may be available. Experience with Google Workspace, reporting, data management, nonprofits, AI, or other business technology platforms is a bonus. Ideal for someone who enjoys technology, people, and meaningful work.

What You'll Be Doing

Salesforce Administration & Support

• Assist with Salesforce Nonprofit Cloud administration
• Support user management and permissions
• Help maintain data quality and data integrity
• Create and maintain reports and dashboards
• Assist with testing new features and enhancements
• Support Salesforce implementation projects and system improvements
• Help troubleshoot user issues and answer Salesforce questions
• Work alongside implementation partners and consultants

Training & Adoption

• Conduct user training sessions
• Create training materials and documentation
• Assist with onboarding new users
• Help drive Salesforce adoption across multiple countries
• Support change management initiatives
• Gather user feedback and identify improvement opportunities

Global Program Support

• Communicate with nonprofit leaders around the world
• Assist with technology rollout initiatives
• Coordinate project activities across multiple countries and time zones
• Support data collection and reporting efforts
• Help ensure operational consistency across regions

Technology Operations

While Salesforce will be your primary focus, you'll also gain exposure to:

• Google Workspace
• Data management and reporting
• Process improvement initiatives
• AI and automation tools
• General business technology systems
• Future software implementation projects

No deep technical expertise is required outside of Salesforce, but candidates who enjoy learning technology and solving problems will thrive in this role.

What You'll Gain

• Direct working relationship with the founder
• Exposure to enterprise Salesforce projects
• Experience with global nonprofit operations
• Opportunities to travel internationally
• Hands-on experience with AI and automation initiatives
• Significant professional growth opportunities
• The chance to make a meaningful impact on organizations serving people around the world

Not Required

• College degree
• Computer science degree
• Programming or software engineering experience
• Salesforce Architect-level expertise
• Extensive IT experience

We value proven experience, communication skills, work ethic, and a willingness to learn far more than formal education or credentials.