Coordinator - Soft Services

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 70,000 employees!

We are currently recruiting for a Coordinator – Specialist Services (Grade 5) to join our Total Facilities Management team in our HQ, located in DAFZA, Dubai Airport Free Zone.

Scope:

To Assist the Operations Manager / Account Manager in delivering contractual FM provisions related to Soft Services. To ensure time bound and quality service is offered to customers in line with the contractual requirement. Managing a diverse cleaning team on multiple sites as well as record keeping & Admin activities. This role plays critical role in ensuring the smooth and efficient operation of cleaning service, maintaining high standard of cleanliness and hygiene, and delivering exceptional customer satisfaction.

Responsibilities:

Financial

• Ensure daily deployments to be maintained as per the contractual.
• Ensure invoices information’s and client approvals to share to within the stipulated time frame.
• Ensure contractual KPIs are maintained as per scope.
• To provide efficient and effective coordination for running smooth IFS operations.

Customer

• Responsible for the coordination with all internal stake holders for new contract mobilization.
• Maintain healthy and effective business communication with Internal department and client.
• Timely actions on client escalations and other operational needs.
• Identify and addressing any operational challenges or issues that arise, implementing solutions to improve the efficiency.
• Resource management and ensuring smooth operations at all sites.
• Ensure to carried out regular cleaning audits to all contracts.

Process

• Ensure the work schedules to be created in line with contractual scope for a seamless delivery.
• Report any service variations to the contract to the operations Manager.
• Effective utilization of CAFM systems on required contract.
• Maintaining all records relating to Disciplinary Action, incident reports and Annual leave are collated and referenced.

Innovation

• Identify and implement technology solutions.
• Improve cleaning effectiveness by developing new cleaning methods.
• Creating customized cleaning solutions.

Selection Criteria:

• 2- 3 years’ experience in a similar capacity.
• BICS certification or equivalent certification.
• Good English written and communication skills.
• Valid UAE driving license.
• Extensive knowledge in computer/ reporting systems.
• Good knowledge on cleaning operations including machine, chemicals, and other process.