Medical Customer Service Representative (Onsite) - Moline, IL

Meduit is a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in 48 states. We focus on optimizing payments, allowing clients to focus on patient care, and pride ourselves on our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented. Learn more at www.meduitrcm.com.

About The Role

As a Medical Customer Service Representative, you'll be a key point of contact, compassionately guiding patients through their medical bills and enabling our clients to focus on exceptional patient care.

Title: Medical Customer Service Representative

Schedule: 7am - 5pm Central Time Zone, Monday – Friday

Interviews & Start Date: Interviewing through 05/22/2026 for 06/01/2026 start date

Location: Onsite - 5320 22nd Avenue, Moline, IL 61265

Paid Training: 3 weeks

Compensation: $17 - $19 per hour base + performance incentives

Key Responsibilities

Helping patients understand financial responsibility in a helpful and non-threatening manner

Taking inbound and making outbound calls to patients regarding outstanding balances

Meeting or exceeding established metric goals

Following Established Procedures To Resolve Patient Account Balances

Identifying consumer payment plans

Utilizing call scripts provided

Setting up consumer payments over the phone

Documenting all conversations electronically on company and/or client systems

Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable

Providing information to Client Services as needed

Understanding and fully complying with all federal and state laws and regulations (HIPPA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures

Skills & Competencies

Compassion

Communication

Problem-solving

Teamwork

Required Qualifications

1 year of previous call center experience (In-office or Remote)

High School Diploma/GED

Proficiency with PC-based applications (Microsoft Outlook, Word, and Excel).

Preferred Qualifications

Experience in a fast-paced environment

Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance and FDCPA

Experience with medical billing/claims processing

Time management and sound decision-making skills

Experience providing excellent customer service in a variety of situations, including those that escalate

Employment Eligibility

Candidates must be legally authorized to work in the United States at the time of hire

The company does not provide employment visa sponsorship for this position

As a condition of employment, a pre-employment background check will be conducted

What We Offer

Comprehensive paid training

Medical, dental, and vision insurance

HSA and FSA available

401(k) with company match

Paid Wellness Time and Holidays

Employer paid life insurance and long-term disability

Internal growth opportunities

Meduit is an Equal Opportunity Employer. We do not discriminate based on any protected class and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.