Account Manager

Introduction

Evident is an intelligence platform that benchmarks and tracks AI adoption across the financial services sector. Our mission is to accelerate the adoption of AI across the sector by creating the most complete, unbiased and transparent public benchmarks of AI capability.

Since the launch of our flagship product in January 2023, the Evident AI Index has rapidly become the global standard benchmark for AI maturity in financial services.

Why join us:

• We are index experts. Our Co-Founders Alexandra Mousavizadeh and Annabel Ayles have more than 30 years of experience building complex indices that drive positive change in the world
• We are building a cutting edge research team that uses the latest techniques in machine learning to build faster and better data collection and analysis tools
• We’ve been backed by some of the world’s leading tech investors, including the backers of Revolut and the tech commentator Scott Galloway
• We’re working with some of the world's largest banks, helping them shape their AI strategies impacting millions of customers

If you are interested in advancing your career at a fast-growing, innovative and impact-driven company, you can read about Our Values and Our Commitment to Responsible AI. Our commitments to diversity and inclusion are set out at the end of this job description.

The Role

We are looking for a collaborative and energetic Account Manager to maximise engagement with our financial services clients, whilst managing a book of renewal business.

Working cross-functionally with our Commercial, Product and Client Delivery teams, you’ll cultivate strong relationships with our key contacts, monitor the provision of key deliverables to clients and ensure a great end-to-end customer experience, all while making great use of data to enhance outcomes.

Key Responsibilities

• Acting as primary point of contact for a selection of clients - addressing day-to-day queries, cultivating strong relationships and maximising overall customer engagement.
• Monitoring progress on client deliverables and ensuring these are provided in a timely manner.
• Developing a robust understanding of our solutions to facilitate effective discussions with clients.
• Ensuring client feedback and usage data is passed to our Product team to inform product development.
• Managing access to Evident’s in-house subject matter experts and analysts to resolve complex queries.
• Collaborating with our Commercial and Client Services teams on renewal strategy, leveraging customer analytics and metrics.
• Identifying expansion opportunities to generate additional revenue, working cross-functionally to maximise outcomes.
• Maintaining and reporting an accurate rolling forecast.

Core Skills

• Proven track record managing a wide range of client stakeholders - i.e. Customer Success or Account Management at a SaaS / information services company, or client-facing consultancy role.
• Highly organised with a strong ability to prioritise and triage competing demands across multiple accounts, while maintaining attention to detail.
• Ability to deliver a high-touch client experience, prioritising depth and quality of engagement to build strong, long-term customer relationships.
• Comfortable partnering with C-level and VP-level stakeholders, navigating senior conversations and positioning solutions at a strategic level.
• Demonstrated ability to meet or exceed a sales target for retention and/or growth.
• Experience working cross-functionally with stakeholders across different teams.
• Excellent interpersonal communication skills, with a commitment to delivering exceptional customer service.
• Structured, process-driven mindset that can turn successful strategies into repeatable playbooks.

Nice to have

• Experience selling to financial services clients.
• Experience within the insurance industry.
• Experience using a sales CRM (e.g. Hubspot).
• Experience working within a start-up / scale-up.

If you do not fulfil all requirements in the job description, we encourage you to submit your application nonetheless.

Benefits

• Share options: we offer all employees share options over a 4 year vesting period
• Holidays: 28 days of holiday + public bank holidays
• Flexible working: 3-4 days per week in our Central London office, 1-2 days remote
• Learning & development budget: £1000/year
• Pension
• Private health insurance

Our commitments to diversity and inclusion

• Evident is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating all forms of discrimination. Our aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.
• During our recruitment process, you will not be discriminated against for any of the following reasons: race (including colour, nationality, ethnic and national origin), age, disability, gender reassignment, being married or in a civil partnership, being pregnant or on maternity leave, religion or belief, sex or sexual orientation. If you need us to make certain changes (known as reasonable adjustments) to make sure you are not disadvantaged during the recruitment process, you should contact us as soon as possible.
• We strive to create a working environment free of bullying, harassment, victimisation and discrimination, promote dignity and respect for all, and value and recognise individual differences and the contributions of all staff.