Sr. Customer Marketing Manager

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Your Impact

OpenText is seeking a Sr. Customer Marketing Manager to join our Customer Engagement Programs team. This individual is responsible for planning and executing programs that engage with customers to foster their success and capture business insights for OpenText.

What The Role Offers

• Lead and manage customer engagement programs such as Product Advisory Councils, User Groups, and Customer Advisory Boards.
• Define and continually improve these programs to optimize their effectiveness.
• Build relationships with customer contacts, ranging from C-Level to developer level, to encourage program participation and ensure programs align with customer needs.
• Work with subject matter experts to develop content and agendas that drive value.
• Track and communicate metrics of success and insights for improvement.
• Not that this person could also be involved with other types of engagement tactics as the program evolves.

What You Need To Succeed

• Strong passion for serving and understanding customers.
• Experience creating and executing marketing campaigns and programs that drive customer engagement and advocacy.
• Skilled in leading presentations and discussions with business, technical, and sales stakeholders.
• Ability to collaborate and influence effectively across teams and business functions.
• Proven ability to prioritize and differentiate what matters from the noise, meeting deadlines without sacrificing quality.
• Strongly preferred to have experience with digital marketing tools such as virtual event platforms, collaboration platforms, and marketing automation platforms.
• B2B technology industry experience preferred.
• Minimal travel, both domestic and international, may be required.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $110,960 - $160,960; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.