Senior eCommerce Account Manager

The Senior eCommerce Account Manager will be responsible for growing our Home Depot eCommerce business in both the US & Canada. The Senior eCommerce Account Manager will work with key decisions makers across the organization to develop and implement account strategies for Hillman brands.

Essential Job Functions*

• Formulate and execute annual sales, marketing, and promotional strategies for core accounts.
• Monitor actual results vs. plan throughout the year, adjusting when appropriate. Conduct business reviews of accounts and present them as appropriate to management.
• Influence the multi-channel teams to research, develop, and execute the ecommerce strategy that compliments the B&M and brand strategies, ensuring consumer centric growth.
• Work cross-functionally to develop and execute promotions, media, and content strategies.
• Lead comprehensive analysis of business growth opportunities, potential avenues for share growth, and evaluate competitor and market dynamics / trends as input to strategic plans.
• Develop influential relationships and collaborate closely with internal stakeholders in adjacent business units and shared services functions (product, channel, finance, sales, information technology, etc.).
• Coordinate with supply chain to manage forecasting, in stock and fill rates.
• Support and maintain relationships with customers. Collaborate to identify opportunities and build eCommerce capabilities for the strategically identified product categories.
• Create and communicate a monthly performance and key metric scorecards for respective accounts. Provide POS, Out of Stock, profitability and other pertinent metrics on a weekly cadence to the organization.
• Evangelize eCommerce strategies, seeking internal and external partners to deliver market share growth. Monitor digital shelf performance (traffic, conversion, sales) and translate data into action plans.
• Partner with the Home Depot Retail Account Managers to align online and in-store assortment strategy.
• Drive net-new SKU activation on HomeDepot.com, including online-only and Pro-exclusive offerings.
• Lead the multi-pack and virtual bundle strategy, coordinating setup and execution with the Digital Shelf & Syndication Specialist and internal teams.
• Serve as an informed business partner to the Digital Media team, bringing a channel-specific POV on which products, categories, and timeframes should be prioritized for investment.
• Other duties as assigned.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.

Education & Experience

• Bachelor’s degree in Business, Marketing, or related field.
• 5-7 years of eCommerce experience.

Competencies – Knowledge, Skills And Abilities

• Strong quantitative and analytical skills.
• Ability to navigate and manage competing priorities.
• High proficiency with Excel, PowerPoint, and Word.
• Strong business and financial acumen; proven ability to manage and measure work.
• Demonstrated deep understanding of online/digital channels to include online pricing and promotions, digital marketing, and eCommerce fulfillment.
• Familiarity with the hardware, home improvement, or building products category a strong plus.

Operational Equipment

• Computer

Work Environment and Physical Demands

Work Environment

Office Office setting. Seldom exposed to fumes or airborne particles. Loud working environment of the shop area. Functional vision and hearing required.

Physical Demands

Office Sedentary.

The Hillman Group is an Equal Employment Opportunity and Affirmative Action Employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.