IT Business Consultant Customer Service (m/f/x)

At Liebherr-IT Services GmbH, we value the development of individual and entrepreneurial needs and therefore live the flex office: We work in a hybrid model with flexible working hours - both on site and mobile.
Internal title: Business Constultant Customer Service (m/f/x)

Creating passion: your responsibilities
As a Business Consultant (m/f/x), you will act as the key interface between business and IT. You will advise our divisions and companies on digital transformation initiatives and ensure effective business-IT alignment across the listed domains.
Your key tasks:

• Analyze and optimize business processes, promoting best practices in the domain Customer Service
• Coordinate initiatives related to creating conceptional (pre-)studies to recommend a comprehensive way forward for reaching business goals
• Collaborate with business stakeholders to define and describe IT requirements
• Consult IT projects from requirements gathering through to implementation and oversee the whole lifecycle of service delivery
• Contribute to the selection of new IT solutions
• Conduct workshops and presentations for stakeholders
• Work closely with Domain Architects, Demand Manager and Solution Architects

Contributing your strengths: your qualifications

• Degree in Business Informatics, Business Administration, Computer Science, or a comparable qualification
• Solid knowledge in the business domain: Customer Service
• Several years of experience in consulting
• Experience in process analysis and modeling (e.g., BPMN)
• Strong communication and facilitation skills
• Analytical mindset and structured working style
• Fluent in German and English, any other European language B1 level is a plus.

Our commitment to you: your benefits
As an internationally successful family business, the Liebherr Group offers you a secure job, a unique variety of tasks and exciting development opportunities. Become part of our strong team today and get to know the Liebherr Group as a reliable partner. Profit from these benefits:

• Attractive remuneration and social benefits
• Flexible and hybrid working
• Freedom for creative work
• Company pension scheme
• Crisis-proof workplace
• Individual development and training opportunities
• Employee benefits & discounts
• Bicycle leasing through salary conversion
• Healthy & regional catering in the company restaurant
• Company health management programme
• EGYM Wellpass

Get your own impression of our Oberopfingen site: Liebherr - Imagefilm Standort Oberopfingen - YouTube and find your perfect match in our family business: Liebherr - Finde dein perfektes Match! (youtube.com)
Please only use the online application option.
Haben wir Ihr Interesse geweckt? Dann freuen wir uns über Ihre Online-Bewerbung. Bei Fragen kontaktieren Sie bitte Ümit Arici.
One Passion. Many Opportunities.

Das Unternehmen
Die Liebherr-IT Services GmbH mit Sitz in Oberopfingen bei Kirchdorf an der Iller erarbeitet IT-Lösungen für die gesamte Firmengruppe, koordiniert die standortübergreifenden IT-Anwendungen und berät die Gesellschaften der gesamten Firmengruppe in IT-Fragen.

Standort
Liebherr-IT Services GmbH
St. Vitus 1
88457 Kirchdorf/Oberopfingen
Deutschland (DE)

Kontakt
Ümit Arici
[email protected]