Technical Account Manager

Technical Account Manager – Enterprise Mobility (French Speaker)

We are partnering with a global leader in mobile and IoT enterprise software solutions to hire a Technical Account Manager to support and grow relationships with enterprise customers across the French-speaking market.

This is a post-sales, technically focused customer role, combining enterprise relationship management with deep technical problem-solving in complex environments.

What You Will Do

• Manage and develop relationships with enterprise customers across the French market
• Act as a trusted technical advisor across the full post-sales lifecycle
• Deliver Quarterly Business Reviews (QBRs) and align on customer outcomes and roadmaps
• Provide technical consultancy, troubleshooting, and escalation support for enterprise clients
• Lead Root Cause Analysis (RCA) for critical customer issues and ensure resolution and prevention
• Support customer onboarding, configuration, and adoption of enterprise mobility solutions
• Create and maintain technical documentation, including network diagrams and system profiles
• Collaborate with product and engineering teams to resolve issues and improve the platform
• Support customer training, webinars, and knowledge sharing initiatives

What We Are Looking For

• 4+ years’ experience in a technical customer-facing role (Technical Account Manager, Technical Support, Solutions Architect, Professional Services)
• Strong background in enterprise mobility, MDM, or SaaS environments
• Solid understanding of networking fundamentals (TCP/IP, DNS, firewalls, SSL/TLS)
• Experience with Windows Server, Active Directory, and LDAP
• Strong root cause analysis and technical troubleshooting skills
• Experience working with large enterprise customers in a post-sales environment
• Strong communication skills and ability to engage senior stakeholders
• Fluent French and English required

Nice to Have

• Experience with Android, iOS, and Windows enterprise environments
• Cloud computing and SaaS architecture knowledge
• Experience creating technical documentation or knowledge bases
• Exposure to customer training or enablement
• Additional European languages

Why This Role

• Join a global enterprise software leader in mobile and IoT management
• Work with complex, large-scale enterprise environments
• High ownership role with strong exposure to product and engineering teams
• Opportunity to influence customer success and product direction
• Strong career progression within a global technical organisation