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Mercor Himalayas · Posted 11d ago

Senior Technical Support Engineer | Upto $50K/yr

USD 35000-50000 Full time Remote

Senior Technical Support Engineer Senior Support Engineer Senior Technical Support Specialist Senior IT Support Engineer
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Indexed description

As a Senior Technical Support Engineer at Mercor, you will be responsible for investigating talent-reported issues, debugging across our AI + SaaS stack, and communicating with precision and professionalism. Must have a degree in Computer Science, Software Engineering, or a related technical field, or prior experience at a high-growth technology startup.

Requirements

  • Ability to debug web applications
  • Degree in Computer Science, Software Engineering, or a related technical field from a top-tier institution or prior experience at a high-growth technology startup
  • Experience building modern web applications (React, Node, Flask, Next.js, etc.) or 2-5 years of experience supporting customers on such web applications
  • Comfortable with AI systems and experience with LLMs, agents, or generative models
  • Ability to understand model outputs, failure modes, hallucinations, and feedback loops

Benefits

  • Competitive salary: $35,000–$50,000/year

Originally posted on Himalayas

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