Customer Account Manager (all genders)
Indexed description
13,000 people. 19 locations worldwide. One in three planes flies with our technology. Even more economical, lower in emissions and quieter. We shape the future of aviation. The only thing missing: You!
Customer Account Manager (all genders)
Your tasks
Account Management and Customer Support:
- Serve as the primary point of contact for customers, managing all aspects of their accounts.
- Build and maintain strong, long-term relationships with clients, ensuring satisfaction and loyalty.
- Provide regular updates to customers, including the creation and delivery of 'Weekly Status Reports.'
- Coordinate customer visits and ensure seamless interaction during on-site visits.
- Oversee the complete lifecycle of customer orders, including engines, modules, and parts.
- Ensure customer requirements are met, including turnaround time (TAT) and on-time delivery (OTD).
- Manage order workflows internally, coordinating with relevant departments to meet project timelines.
- Monitor ongoing costs for active orders and implement measures for profitability optimization.
- Respond promptly to customer inquiries and resolve any issues effectively.
- Provide AOG support and participate in on-call duty rotations as needed.
- Negotiate and manage contracts with existing customers.
- Prepare detailed cost estimates and proposals to achieve the desired margins.
- Ensure compliance with all contractual obligations, including technical and financial parameters.
- Conduct reviews of completed projects and recommend strategies for future improvements.
- Manage invoicing, payment tracking, and assist in claims resolution in collaboration with the Finance team.
- Monitor account performance and provide updates on Plan vs. Actual results.
- Support pre-sales activities, including induction planning and contract valuations.
- Maintain accurate customer data in internal reporting systems and databases.
- Collaborate with the Finance and Controlling teams to optimize financial outcomes for customer accounts
- Bachelor’s degree in business administration, Engineering, or a related field (or equivalent experience).
- Proven experience in account management or customer support, preferably in the aviation or industrial gas turbine industry.
- Strong communication and negotiation skills, with the ability to manage customer relationships effectively.
- Excellent organizational skills with attention to detail and a focus on achieving targets.
- Knowledge of financial processes, including invoicing and margin management.
- Familiarity with the Australian aviation or industrial sector is an advantage.
We offer you numerous additional services that are tailored to your needs. These include extensive further training and customized development programs, measures to combine family and professional life, such as flexible working time models or the possibility of mobile working. We offer you the best possible conditions for your success! We actively encourage applications from diverse backgrounds who fit the bill. Diversity is a core value at MTU and we believe that a diverse team leads to greater innovation and success. We welcome individuals of all races, ethnicities, genders, sexual orientations, ages, religions, and backgrounds to apply.
Please see MTU Data Policy for Applicants. Please confirm in writing that you have read the Policy and that you have given your consent for the collection and use of your applicant data by submitting this application.
Ready to give your career a boost? Send us your complete application by listing your earliest possible start date to [email protected]. We look forward to getting to know you!
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