SMB Account Manager, Restaurants

About The Role

The Account Manager role is an exciting opportunity to showcase your relationship management, sales, and strategic account growth skills. This role focuses on post-sales engagement with small-to-medium-sized businesses, including restaurants and other local merchants.

As an Account Manager, you will play a critical role in retaining and growing our highest-value accounts, ensuring that new partners are set up for success, and identifying opportunities for expansion and increased revenue. Your ability to consult, strategize, and drive long-term value will be key to making Uber Eats the preferred platform for our partners.

This role will be hybrid (Tuesday - Thursday) based in New York.

What You'll Do

• Manage a portfolio of SMB restaurant partners on Uber Eats, driving growth and retention.
• Proactively identify risks & opportunities within your book of business, engaging merchants via outbound calls, performance reviews, and data-driven recommendations.
• Consult and upsell additional Uber Eats products and services to optimize merchant performance.
• Build meaningful, long-term relationships to position Uber Eats as the go-to delivery platform.
• Maintain consistent communication via email, phone, and in-person meetings where applicable.
• Champion restaurant feedback to help shape internal strategy and drive insights.
• Act as an ambassador for Uber Eats, ensuring partners understand and leverage our platform's full potential.

Basic Qualifications

• Minimum 3+ years of experience in sales, account management, operations, or a related field
• Strong interpersonal skills, with the ability to clearly frame a value proposition, probe for objections, remove obstacles, and eliminate barriers to gain commitment
• Highly organized and detail-oriented, with a strong work ethic.
• Willingness to roll up your sleeves and dive deep into partner relationships and business challenges.

Preferred Qualifications

• Proficiency in Salesforce and Google Suite or similar CRM tools
• Data proficiency: being able to take commercial data and making it digestible to our merchant partners (charts, graphs, and other visuals)
• Experience navigating the customer lifecycle including prospecting new contacts and upsell opportunities within an existing client organization
• Spanish speaking

For New York, NY-based roles: The total annualized on-target earnings (OTE) for this position are USD $98,500 - $109,000. The base salary range for this role is USD$69,500 per year - USD$77,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered sales bonuses & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits., For New York, NY-based roles: The total annualized on-target earnings (OTE) for this position are USD $98,500 - $109,000. The base salary range for this role is USD$69,500 per year - USD$77,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered sales bonuses & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.