Technical Service Account Manager (Scientist)

Description/Job Summary

A Technical Service Account Manager (TS Scientist) will provide technical support to new or existing customers with growth potential to grow sales of Tate & Lyle ingredients. This position requires a technical professional with 3+ years of experience in the food industry with a comprehensive knowledge of food systems, ingredient functionality, and processing across a broad range of food applications. Experience and knowledge of Soup, Sauce, Dressing and Meal products, formulating, and processing is required. The candidate must have strong communication and interpersonal skills and be comfortable working in a fast-paced environment with several customers across a broad range of applications. The ability and willingness to be a self-starter and learn from others is expected. Contribution is measured through quality growth in the technical project pipeline and conversion of technical opportunities to sales. Willingness to travel up to 50%.

Responsibilities

• Build strong working relationships with technical stakeholders at customer accounts.
• Lead customer-facing technical discussions, providing scientific insights to shape opportunities.
• Lead customer projects and provide technical expertise to address customer issues.
• Understand customer needs, capabilities, and processes to develop fit‑for‑purpose solutions and influence project direction.
• Partner with sales to identify, prioritize, and progress opportunities within the project pipeline.
• Support customer adoption of Tate & Lyle ingredients through hands-on prototypes, application guidance, and troubleshooting.
• Present new product ideas, ingredient technologies, and technical insights to customers to reinforce Tate & Lyle’s leadership.
• Capture leads and update all project activity within Salesforce (CRM), moving opportunities through development stages.
• Follow and share market intelligence and industry trends to contribute to solution development.
• Build a strong and diverse internal network to be able to draw upon the right sources of expertise as required.

Competencies

• Customer/Market Driven
• Understands and anticipates customer/market aims, needs, processes and success measures, to better develop and position solutions that have real impact.
• An understanding of processing and formulating of various soup, sauce, dressing and meal products.
• Actively seeks feedback and uses market insights to deliver customer value at every stage of the research, development and delivery process.
• Commercial Savvy
• Combines insights, technical expertise, the external environment and our customers’ business with a deep understanding of Tate & Lyle to drive commercially astute business decisions consistent with our strategic objectives.
• Technical Solution Development
• Plays a critical role in developing innovative solutions to some of the world’s biggest and most complex food and beverage problems
• Thinks creatively, analytically and holistically, employing innate curiosity to explore problems and generate impactful solutions.
• Research and Process Effectiveness
• Leverages internal processes and systems to execute work in a manner that meets scientific and professional standards
• Carries out rigorous and high-quality research that elevates Tate & Lyle’s brand as a world-class solutions provider.
• Collaboration and Influence
• Seeks out colleagues, customers and external partners to create more effective solutions.
• Operates across the matrix and integrates work throughout functional and geographical boundaries, to increase shared learning, speed to market and financial impact.
• Leverages an understanding of stakeholders, partners and customers to influence and collaborate effectively.
• Results Focused
• Takes accountability for delivering world-class solutions.
• Pro-actively takes ownership and shows initiative in leading and contributing to high-quality and timely work.
• Proven track record of delivering both technical and commercial success
  

Qualifications

• Education: MS or BS in Food Science or other related field
• 3+ years of experience in the food industry. Food formulation experience and understanding of food systems and ingredient functionality required.
• Willingness to travel up to 50% (car and/or air)

Tate & Lyle complies with all local/state regulations requiring salary range transparency.

When determining final compensation, we take into consideration: skillset, job scope, knowledge, prior experience, cost of living, market data, budget availability, and other factors as permitted by law.

The salary range for this position is: $71,000 - 104,000.

In addition to competitive pay, we offer a comprehensive Total Rewards package that includes but is not limited to:

• Medical, Dental, Vision coverages
• Paid time off package, including vacation, sick time, and 16 weeks of paid parental leave
• 401K with company match
• Company paid life insurance
• Additional benefits at not cost to employee such as: Lifestyle Spending Account, Identity Theft protection, Employee Assistance Program, telemedicine and more!

In addition to your Total Rewards, culture and ED&I are very important to Tate & Lyle. We offer multiple Employee Resource Groups (ERGs) that support various communities.

• The Job title, role and responsibilities are subject to change based on qualifications / experience of the candidate and the business needs of the company.

California Consumer Privacy Act ("CCPA")

The Company is committed to complying with the California Consumer Privacy Act (“CCPA”) and all data privacy and laws in the jurisdictions in which it recruits and hires employees. We collect the following categories of personal information for the purpose of hiring the best qualified applicants and to comply with applicable employment laws: Name and contact information; Job preference and work availability; Social Security Number and/or other identification information; Education and qualifications; Employment history and experience; Military service; Reference and background check information, including relevant criminal history and credit history; Social media information; Pre-employment test results; Post-offer medical examination information and results, including drug test results; Voluntary self-disclosure information regarding minority, veteran, and disability status; and Information provided by you during the hiring process.

Tate & Lyle is an equal opportunity employer, committed to the strength of an inclusive workforce.