Account Manager, Uber Eats

About The Role

Uber Eats is looking for sharp, highly motivated individuals to join our Small-to-Medium Sized Business (SMB) Account Management team in Texas. This isn't a traditional "check-in" account management role; it's a high-stakes, consultative partnership where you act as a growth engine for your partners.

Sales and Customer Success professionals from the B2B tech world thrive here because they understand that long-term retention is built on measurable value, not just rapport. You will navigate a fast-paced, sometimes messy environment where the answers aren't always in a playbook. If you have the grit to own a portfolio end-to-end, the curiosity to dive deep into partner data, and the resilience to turn a "no" into a strategic growth plan, you'll find that this is where your career moves forward.

What You'll Do

• Drive Growth & Adoption: Manage a high-value portfolio of restaurant partners, using a consultative approach to pitch new products and expansion opportunities that drive mutual revenue.
• Master the Lifecycle: Navigate the full customer lifecycle-from prospecting new stakeholders within existing organizations to securing long-term renewals.
• Solve Complex Problems: Identify risks to your partnerships early. You'll need to stay calm and move fast to unblock operational hurdles and ensure we remain the platform of choice.
• Translate Data into Action: Collect and synthesize partner feedback and performance metrics into actionable insights that influence both your partner's strategy and Uber's product roadmap.
• Lead Through Influence: Build meaningful, lasting relationships across your portfolio, navigating different personality types and business needs to gain commitment on key initiatives.
• Collaborate Cross-Functionally: Work with operations, product, and marketing teams to resolve blockers and shape the way we support our SMB community at scale.
• Hustle and Own: Take complete ownership of your book of business, balancing the urgency of daily partner needs with the discipline required to hit quarterly revenue and retention targets.

Basic Qualifications

• At least 3 years of experience in a B2B, client-facing role (Sales, Customer Success, or Account Management).
• Experience managing a portfolio of accounts and hitting performance-based targets.
• Proficiency in navigating CRM tools (e.g., Salesforce) to manage a pipeline.

Preferred Qualifications

• Strategic Thinker: Ability to analyze restaurant performance data to uncover opportunities and creatively problem-solve under pressure.
• Adaptable Self-Starter: Proven track record of thriving in fast-paced, autonomous environments where you must prioritize tasks based on impact.
• Persuasive Communicator: Strong interpersonal skills with the ability to clearly frame a value proposition and handle objections with empathy and clarity.
• Technical Aptitude: Proficient in Google Sheets and Google Slides to build and present data-driven business reviews.

For Austin, TX-based roles: The base salary range for this role is USD$62,500 per year - USD$69,250 per year. For Dallas, TX-based roles: The base salary range for this role is USD$62,500 per year - USD$69,250 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered sales bonuses & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits., For Austin, TX-based roles: The base salary range for this role is USD$62,500 per year - USD$69,250 per year. For Dallas, TX-based roles: The base salary range for this role is USD$62,500 per year - USD$69,250 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered sales bonuses & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.