Account Manager

About Us

Bannatyne is a digital growth agency focused on scaling modern CPG brands across DTC and retail channels. We partner with high-growth consumer brands to drive measurable revenue through performance marketing, lifecycle strategy, and customer experience optimization.

As we continue to expand our client portfolio, we are seeking an Account Manager to support and grow key client relationships across both advisory and execution workstreams within a lean, high-performance team.

Title: Account Manager

Reports To: Managing Director

Location: Remote

Type: Full-Time

Role Overview

This is a client-facing role responsible for managing and growing key accounts across the agency’s Digital Advisory and execution services. You will serve as the primary point of contact for clients while coordinating cross-functional teams across Paid Media, CRM, Amazon, CRO, and Creative. This role is ideal for someone who thrives in a fast-paced agency environment and enjoys owning client relationships, driving performance, and ensuring seamless execution across multiple workstreams.

Key Responsibilities

Client Leadership & Account Management

• Serve as the primary day-to-day point of contact across a portfolio of client accounts
• Lead weekly client calls, performance reviews, and ongoing communications
• Build strong relationships with client stakeholders and ensure alignment to business goals and KPIs

Strategy & Growth

• Translate client objectives into actionable digital strategies across Paid Media, CRM, Amazon, CRO, and Organic Social
• Partner with internal channel leads to develop integrated growth plans
• Identify opportunities to expand scope and drive incremental revenue across accounts

Cross-Functional Execution

• Coordinate internal teams (strategy, paid media, CRM, creative, Amazon, CRO) to ensure seamless execution
• Translate client needs into clear briefs, priorities, and deliverables
• Ensure all workstreams are aligned, on time, and delivered to a high standard

Performance & Reporting

• Oversee delivery of weekly and monthly reporting tied to revenue, CAC, MER, and contribution margin
• Translate performance data into clear, actionable insights and recommendations
• Monitor trends and proactively identify risks and growth opportunities

Project Management & Operations

• Manage timelines, workflows, and deliverables across multiple accounts
• Maintain structured processes, documentation, and communication cadence
• Support onboarding of new clients and ongoing account organization

Qualifications

• Bachelor's Degree in Business, Marketing, or related field
• 4–7+ years of experience in account management, client services, or digital marketing (agency or consulting preferred)
• Strong understanding of digital marketing channels (Paid Media, CRM/Retention, Amazon/Marketplace, CRO)
• Proven ability to manage multiple clients and projects simultaneously
• Strong analytical skills with the ability to translate data into insights
• Excellent communication and client-facing presentation skills
• Highly organized with strong attention to detail and follow-through

What Success Looks Like

• High client satisfaction and retention across accounts
• Consistent delivery of high-quality, on-time work across all workstreams
• Clear linkage between marketing performance and business outcomes
• Identification and execution of account growth opportunities

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. Employer reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

This is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.