Pre-Sales Engineer

Sycurio is redefining how enterprises handle payments across customer interactions. We replace fragmented, high-risk payment processes with a secure, API-driven platform that spans contact centers, digital channels, and payment systems.

Our focus is simple: to protect every transaction, in any channel, without disrupting the customer experience, while enabling scale, automation, and compliance by design.

The Pre-Sales Engineer is the technical lead in the sales cycle, responsible for guiding opportunities from discovery through solution validation to close. Acting as a trusted advisor to enterprise customers and partners, this role ensures technical alignment, accelerates deal progression, and protects solution integrity.

This role is critical to:

• Driving high-quality pipeline progression
• Ensuring accurate, scalable, and standardized solution design
• Supporting a solution- and value-led sales motion

Key Responsibilities:

• Sales Execution & Deal Progression
• Own the technical qualification and solution design for assigned opportunities
• Lead High-Level Design creation and ensure completion within defined timelines
• Identify and resolve technical blockers early to maintain deal velocity

• Customer Engagement
• Act as the primary technical advisor to enterprise customers and partners
• Deliver executive-level presentations and product demonstrations
• Translate complex technical capabilities into business value and outcomes
• Build credibility across technical, operational, and executive stakeholders

• Solution Design & Documentation
• Design scalable solutions leveraging template-based architectures
• Capture and document customer requirements and use cases
• Support proposal development with clear, commercially viable designs

• Sales & Partner Enablement
• Support AEs in customer meetings, workshops, and deal strategy
• Respond to RFIs/RFPs with structured, high-quality technical input
• Train and enable channel partner Sales Engineers

Contribute to continuous improvement of demo environments and assets

Key qualifications, skills, experience:

Mandatory

• Proven experience as a Pre-Sales / Sales Engineer in enterprise SaaS environments
• Strong expertise in either:
• Contact Centre (CCaaS, telephony, IVR, CRM integrations)
• Payments / PCI-compliant systems

• Executive-level presentations and demos
• RFx responses and tender processes
• Experience designing scalable, standardized solutions
• Excellent communication skills (written and verbal)

Technical & Domain Strength

• API-based architectures
• Cloud environments (AWS preferred)
• System integrations across CCaaS, CRM, and payment ecosystems
• Ability to translate technical requirements into commercially viable solutions

Behavioral

• Structured, disciplined approach to pipeline progression
• High ownership and accountability in deal execution
• Ability to operate under pressure with multiple concurrent deals
• Collaborative mindset across Sales, Product, and Delivery teams

Desirable

• Experience with PCI DSS compliance frameworks
• Exposure to omnichannel payment solutions (voice, IVR, digital, chat)
• Experience working with channel partners and OEM models

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.