Director of Sales and Account Management

Director of Sales and Account Management

Location: UK (Remote)

Salary: £140,000 – £160,000 base + Double OTE

We’re partnering with a high-growth SaaS business backed by leading VC/PE investors, now entering its next phase of scale. With a strong product, established customer base, and significant market opportunity, the business is looking for a Director of Account Management to take ownership of post-sales revenue and build a best-in-class function.

This is a critical leadership role, responsible for driving growth across existing accounts while maintaining exceptional retention. You’ll inherit and lead a team of 15 Account Managers, with the mandate to elevate performance, instil structure, and maximise commercial outcomes.

The Role

• Lead, develop, and scale a team of 15 Account Managers across the UK
• Own and deliver on revenue targets, with a strong focus on upsell, cross-sell, and account expansion
• Drive retention strategies, reducing churn and increasing customer lifetime value
• Build and refine account management processes, playbooks, and performance metrics
• Partner closely with Sales, Customer Success, and Product to align on customer growth strategy
• Make data-driven decisions to improve team performance and account outcomes
• Recruit, coach, and, where necessary, make tough people decisions to build a high-performing team

What We’re Looking For

• Proven experience leading Account Management or Customer Growth teams within a SaaS environment
• Strong track record of driving revenue growth through existing accounts
• Experience operating in a VC or PE-backed business, with an understanding of pace, pressure, and performance expectations
• Comfortable managing teams at scale (15+), with a focus on coaching, accountability, and results
• Commercially astute, with the ability to balance growth and retention strategies
• Experience working with SMB through to mid-market/enterprise customers
• A hands-on leader who can operate both strategically and tactically

Why Join?

• Opportunity to shape and define the Account Management function in a scaling SaaS business
• Backed by experienced investors with ambitious growth plans
• High-impact role with clear visibility across the leadership team
• Competitive compensation with strong upside

If you’re a commercially driven leader who thrives in high-growth environments and enjoys building high-performing teams, this is an opportunity to make a real impact.