Account Delivery Manager (IT- Infra)

Job Description

Job Summary – Account Delivery Management

• Account delivery manager who has managed onsite and offshore delivery teams. Should have good experience in a Remote Infra / Application Support only. If external, preferably a Tier 1 company
• End to End Hands-on experience and understanding from Deal Solutioning to Delivery

Years of experience needed –

Minimum of 15+ year’s out of which at least 10+ years of IT Infrastructure Operations/ Datacenter Operations & Management

Technical Skills:

• Required Skills
• Good understanding of ITIL concepts and certified in Incident Problem and change methodology
• Unix , Windows in the virtualized environment, Logical understanding of Network infrastructure in datacenter domain
• Clear understanding of incident lifecycle management hosted in the datacenter environment.
• Good understanding of Tools deployed to manage the datacenter Management (Client owned /Service provider owned tools delivery platform)
• In depth knowledge in Managing the datacenter technologies and Service improvement plans
• Understand the automation and transformation lever to drive the delivery SME’s
• Desired Skills
• Cloud transformation
• Virtualization Concepts
• Data Analysis & Automation Concepts (Scripting / Tool Driven)
• Minimum of 15 year’s out of which atleast 10+ years of IT Infrastructure Operations/ Datacenter Operations & Management
• Strong Techno-operational/ Business Orientation and Cost Sensitive with ability to balance decisions between Automation and People & Infrastructure Availability.
• Strong Leadership/ Team Building/ Decision Making attribute
• Previous experience in handling the Technical team with people Manager role
• Demonstrated success in creating a delivery organization using Enterprise IT Systems Management Tools & managing it either for a F-500 company or for a leading IT Service Company
• Expertise in Defining Process and ensure the implementation within the Service Delivery
• Explicit knowledge of client Service Level Agreement, Delivery floor KPI measurement, defining the run books relevant to Infrastructure delivery, client delivery reviews
• Organization; exposure to ITIL Best Practices is necessary
• Previous experience in handling any Global Banking client with an adequate knowledge of Banking client security compliances, experience in handling Infrastructure delivery ( Production & Non production) linked to client business critical applications in a high secured Off-shore delivery centers
• Open to Intensive Travel both inbound and out bound

Certifications Needed:

• ITIL, any Technical Certification