Senior Account Manager

About TPC

TPConnects is an IATA-certified, global, travel content aggregation and distribution, SaaS and cloud technology company. We help airlines and travel agencies to distribute retail travel products through our solutions built on IATA’s New Distribution Capability (NDC) Standard. We are a part of Flight Centre Travel Group (FCTG). Our goal is to provide solutions that unlock retailing possibilities for the industry without the constraints of legacy systems. We have a vibrant, multi-cultural team and we celebrate and recognise our talents. We are a rapidly growing 130+ strong employees’ company, headquartered in Dubai, UAE, with teams in the UK and in India. Join us to be at the forefront of airline distribution transformation.

Summary

The Senior Account Managers responsible for owning highvalue client relationships, leading complex projects endtoend, and ensuring delivery excellence across all engagements. This role blends strategic account leadership with handson project management, driving client satisfaction, revenue growth, and operational efficiency.

Missions:

1. Enhance the relation with our main customer through account management activities with robust deliverables, streamline communication and transparent interactions.
2. Implement some project management best practices for our main customer to better collect requirements, onboard or kick off project, track progress on what and when we are delivering.

Role Title

Senior Account Manager

Role Location

Sydney, Brisbane

Key Responsibilities:

Account Management:

• Developing and maintaining strong relationships with various customer’s stakeholders from Ops to C-level.
• Ensuring regular customers touch points or interactions (meeting and call).
• Anticipating any need for improvement in the relationship.
• Identify any business opportunities to extend TPCfootprint.
• Working with other departments: Product Managers, Product Owners, Engineers to enhance current TPConnects delivery or extend TPConnects scope/footprint within customer’s organisation.
• Working on customer retention and sales opportunities to develop up-selling and cross-selling strategies for customers.
• Creating and presenting regular deliverables / reports to customers (QBR, Project update, financial statement).
• Swiftly resolving any issue that customer’s stakeholders may encounter.
• Keeping track and supervising all communication between customer and TPConnects.
• Analysing customers data to leverage customer relationship management.

Project Management:

• Understanding client needs and transpose needs in requirements.
• Tracking project with delivery team through various dashboards.
• Management of internal teams (functional) to drive operational efficiency and execution excellence.
• Monitoring bugs and outages which require specific documentation (RCA).
• Preparing communication and deliverables relative to project delivery for customers stakeholders.
• Closing project and implementing the appropriate monitoring steps with customers.
• Updating customers on release during project life(release note).

Others:

• Partnering withSalesTeam for prospection and onboarding of new IRIS customers.

Skills and competencies

• Account management(profiling, influence mapping, opportunities closing, deliverables, client management)
• Proven ability to manage multiple complex projects simultaneously.
• Strong command of project management methodologies (Agile, Waterfall, hybrid).
• Exceptional communication and relationship‑building skills.
• Influence and leadership:Comfortable working with senior stakeholders and C‑suite clients.
• High levelof organization, attention to detail, and problemsolving ability.
• Ability to analyse data, interpret insights, and present findings clearly.
• Advanced presentation skills, written and verbal communication for all type of stakeholders(ops to C-levels)
• Tools knowledge: MS office, Confluence, Jira.

Background expectations

• Master’s degree education.
• 5–8+ years of experience in account management, client services, or project management, preferably in a fast‑paced Travel Industry
• Industry knowledge(GDS,TMC, Suppliers:Airlines/Hotels/Ground transportation, NDC)
• Previous experience in well-knownTravel corporation eg. TMC (Amex GBT, BCDTravel, CWT, Egencia), GDS (Amadeus, Sabre, Travelport).
• Consulting or Project Management role in well-known companies(McKinsey, Boston Consulting Group (BCG), Accenture, Deloitte, KPMG, EY, and PwC)or Travel Industry with proven records in running procurement project, Tool implementation, change management, RFP management.