Senior Product Manager - Ancillary Revenue

Mroads is looking for a "Senior Product Manager - Ancillary Revenue" for one of the direct clients in Bethesda, MD. This is a hybrid role.

The Senior Manager will perform the following activities:

• Coordinate and drive the cross-functional execution of key development activities with our 3rd party vendors, internal technology teams, and business partners

• Partner with Enterprise Architecture teams to create Business/ Solution Architecture for new applications and integrations

• Define, document and socialize product requirements - document business and technical use cases, Acceptance Criteria, workflows, and wireframes to support and lead development of new functionality, new solutions through service provider and vendor teams.

• Coordinate and lead Quality Engineering activities and acceptance of system changes between vendors and MI business partners

• Coordinate with support teams for incident resolution, Root Cause Analysis (RCA) and prioritize defect fixes, Root Cause remediation in the product backlog.

• Evaluate product improvements and new technical solutions to align with business objectives

Required:

• 7+ years’ experience in information technology application design or development projects

• Undergraduate degree

• Demonstrated project leadership and management skills, including a demonstrated ability to lead multi-functional project teams and 3rd party vendors to deliver concrete actions and results

• Demonstrated ability to deliver results under challenging conditions, particularly when faced with complexity, ambiguity, and aggressive timelines

• Demonstrated ability to assess customer needs, creatively approach solutions, and decide and influence appropriate courses of action

• Hands-on experience with cloud-native microservices, API development, and event-driven architectures.

• Proficiency in CI/CD pipelines, DevOps tools (Git, JIRA, Jenkins, Dynatrace), and containerization.

• Experience with JIRA and Confluence

• Strong project management skills (PMI certification a plus)

• Strong process management, negotiating, influencing, and problem-resolution skills

• Experience completing information technology cost/resource estimates to implement and support solutions

• Excellent communicator, both written and spoken

• Experience with Agile Development methodology and tools (CSPO or CSM certification a plus)

• Experience in using AI tools for Requirements documentation and Testing

Preferred:

• Familiarity with hospitality industry applications and processes

• Experience working with 3rd party vendors and service providers

• Familiarity with Golf, SPA operations, technology and or marketing

• Familiarity with existing information architecture, application portfolio, and information management methodology