Account Manager

Who are Fliplet?

Fliplet is a fast-growing no-code / low-code app-building platform used by over 60 leading law firms and professional services organisations globally.

We enable teams to build powerful mobile and web apps without traditional development effort — combining the speed of no-code with the flexibility of enterprise-grade configuration. Today, over 120,000 users across 20+ countries rely on Fliplet every month.

We’re at an important stage of growth: the product is proven, the client base is sophisticated, and the next phase is about operational excellence, consistency, and scale.

Mission

Own the full commercial relationship for a portfolio of smaller Enterprise clients, ensuring strong retention, predictable renewals, and clear value delivery — while building the capability and track record required to progress into a Senior Account Manager role.

Key Responsibilities

End-to-End Account Ownership

• Own a portfolio of smaller Enterprise accounts end-to-end, acting as the single commercial owner for each client.
• Be accountable for renewal outcomes, timelines, and commercial hygiene across your accounts.
• Ensure renewals are planned, forecasted, and completed on time with no reactive extensions or lapses.

Commercial Management & Forecasting

• Maintain a rolling 12-month renewal forecast for assigned accounts.
• Own renewal preparation, pricing conversations (within agreed guardrails), and contract coordination.
• Identify early expansion signals and work with the others in the AM team to qualify and progress opportunities.

Client Relationship Management

• Act as the primary point of contact for assigned accounts.
• Build trusted relationships with 2–3 key stakeholders per client, including at least one commercial or decision-making contact.
• Lead or co-lead renewal conversations and value-focused client check-ins as appropriate.

Account Health & Risk Management

• Monitor account health signals including engagement, usage, responsiveness, and sentiment.
• Proactively identify churn risks and work with Customer Success to mitigate them early.
• Ensure client outcomes and delivered value clearly support renewal discussions.

Cross-Functional Coordination

• Work closely with Customer Success, Support, and Product to ensure delivery aligns with commercial timelines and client expectations.
• Ensure clear ownership, escalation, and follow-through on client issues.
• Support clean handovers and communication across Sales → CS → Account Management.

CRM & Operational Discipline

• Maintain accurate, up-to-date records in HubSpot including contacts, renewal dates, deal stages, forecasts, notes, and activity.
• Ensure all client interactions, risks, and opportunities are logged and visible.
• Operate with a high standard of organisation, follow-through, and accountability.

Growth & Progression

• Build confidence in commercial conversations, renewals, and negotiation.
• Deepen understanding of Fliplet’s platform, products, pricing, and value drivers.
• Demonstrate readiness over time to take on larger and more complex Enterprise accounts.

Performance Measures

Strong performance is demonstrated by:

• On-time renewals across all assigned accounts
• No unplanned churn or reactive extensions
• Accurate renewal forecasting and disciplined CRM hygiene
• Early identification and mitigation of account risks
• Clear ownership of accounts and commercial outcomes
• Progression toward Senior Account Manager capability

Ideal Background

• Experience in Account Management, Customer Success, Client Services, or a similar client-facing role
• Comfortable owning outcomes, timelines, and follow-through
• Confident communicator with clients and internal stakeholders
• Commercially curious and motivated to grow into a senior commercial role
• Organised, accountable, and proactive