Customer Support Account Manager

JOB REQUIREMENTS: Customer Support Account Manager - Build Lasting

Relationships and Drive Customer Success! Are you a relationship-driven

professional with a passion for delivering exceptional customer

experiences? Do you thrive in a dynamic environment where you can make a

tangible impact? Join Western States, an industry leader in innovation,

and #PlaceYourStampHere as our next Customer Support Account Manager in

Butler, WI, just minutes from Milwaukee! ABOUT WESTERN STATES Since

1908, Western States has been a cornerstone in our industry, fostering a

culture of longevity and employee satisfaction. We\'re not just a

company; we\'re a community. With 48% of our team members celebrating

10+ years of service, you\'ll find a supportive and experienced

environment where you can truly build a lasting career. Discover the

vibrant atmosphere and team spirit at Western States by visiting our

Facebook page! YOUR IMPACT As a Customer Support Account Manager, you

will be the trusted advisor and primary point of contact for our key

accounts. Your expertise in building strong client relationships and

delivering exceptional support will drive customer satisfaction and

Loyalty. KEY RESPONSIBILITIES Strategic Relationship Management

Cultivate and maintain strong, long-lasting relationships with assigned

customer accounts through proactive communication and engagement.

Customer Advocacy: Serve as the primary point of contact for all

customer inquiries, requests, and escalations, ensuring timely and

effective resolution. Order Entry, Building Quotes. Needs Assessment and

Solutions: Proactively understand client needs and objectives,

collaborating with internal teams to deliver tailored solutions and

Exceed Expectations. Issue Resolution And Escalation Management

Effectively handle escalations and resolve customer complaints or issues

With Professionalism And Efficiency. Opportunity Identification

Identify opportunities to upsell additional products or services,

contributing to revenue growth and customer value. Reporting and

Analysis: Generate insightful reports on customer interactions and

account performance, providing valuable insights for continuous

improvement. WHY CHOOSE WESTERN STATES Work-Life Balance: Enjoy a

healthy work-life balance with 9 paid holidays and a supportive company

culture. Competitive Compensation and Benefits: Receive competitive pay,

regular raises, a comprehensive benefits package, and a 401k with

company match. Career Growth and Stability: Join a stable, family-owned

company with a rich history and a commitment to employee development.

Impactful Work: Make a tangible difference by building strong

relationships and driving customer success. Location: Enjoy working in

Butler, WI, just minutes from Milwaukee. \*\*\*\*\* OTHER EXPERIENCE AND

QUALIFICATIONS: Proven Account Management Experience: Demonstrated

success in account management or a similar customer-facing role, with a

track record of building and maintaining strong client relationships,

Taking Orders, Building Quotes. Exceptional Communication Skills

Excellent verbal and written communication skills, with the ability to

build rapport and establish trust with customers. Problem-Solving

Expertise: Strong problem-solving and decision-making abilities, with a

focus on delivering effective and timely solutions. Customer-Centric

Mindset: A genuine passion for providing outstanding customer service

and exceeding customer expectations. Proactive and Organized: Ability to

manage multiple priorities, anticipate customer needs, and work

independently in a fast-paced environment. Positive Attitude: An

enthusiastic, motivated, and positive approach to work, contributing to

a collaborative team environment. \*\*\*\*\* APPLICATION INSTRUCTIONS:

Apply Online

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