Service Desk Analyst, Temp - Dynamic Energy

At Dynamic Energy, we’re on a mission to bring more distributed renewable energy online across the U.S. We develop, finance, and build large-scale commercial and community solar, energy storage, and EV charging projects for our customers and partners, providing them with the financial guidance, technical expertise, and tenacity to bring these important projects online.

We’re a diverse team of professionals with decades of combined experience in solar construction and development, including SEI-trained and NABCEP-certified installers, master electricians, safety professionals, mechanical and electrical engineers, and project and construction managers. Our approach is firmly rooted in providing our customers with reliable financial and policy advice to make the most of their investments, and built on a reputation for quality, integrity, and performance.

Dynamic Energy is a wholly owned subsidiary of Pattern Energy, a leading renewable energy provider committed to the sustainable development and operation of high-quality power facilities and transmission assets that bring low-cost clean energy to millions of customers.

Responsibilities

Job Summary

Provide first and second-level technical support across a modern enterprise environment. This role is responsible for troubleshooting hardware, software, and user access issues, with a strong emphasis on Microsoft cloud technologies, identity management, and end-user experience.

The ideal candidate brings hands-on experience supporting Microsoft 365, managing user identities in Microsoft Entra ID, and resolving authentication and access-related issues in a fast-paced environment

Key Responsibilities

• Respond to and resolve technical support requests via phone, email, and ticketing system using ServiceNow
• Excellent communication skills are a must (face-to-face, written, and telephone)
• Good organizational skills, able to handle projects and prioritize tasks as they present themselves
• Troubleshoot and support end-user issues across Windows devices, applications, and enterprise systems
• Install, configure, upgrade, and remove software (Windows 10/11, Microsoft Office applications)
• Provide hardware support including troubleshooting, imaging, and deployment of desktops and laptops
• Support mobile devices and tablets including setup, configuration, and issue resolution

• Administer and support Microsoft 365 services including Exchange Online, Teams, and SharePoint Online
• Manage user accounts, groups, and access in Microsoft Entra ID and on-premises Active Directory
• Perform user lifecycle management (joiner, mover, leaver processes)
• Assign, manage, and audit Microsoft 365 licenses
• Troubleshoot authentication and access issues, including:
• Multi-Factor Authentication (MFA) challenges
• Account lockouts and login failures
• Conditional access and access-related issues
  

• Administer and troubleshoot collaboration platforms including:
• Microsoft Teams
• Cisco Webex / Call Manager
• Support SharePoint Online site creation, permissions, and troubleshooting
  

• Support endpoint management tools such as Microsoft Intune and/or SCCM
• Maintain and support asset management systems (e.g., LANDesk, SCCM)
• Provide support for Lenovo ThinkPad laptops and Dell OptiPlex desktops

• Deliver excellent customer service through clear communication (written, verbal, and in-person)
• Conduct new hire IT orientations covering systems, access, and support processes
• Prioritize and manage multiple tasks, incidents, and requests effectively
• Follow ITSM best practices including proper ticket documentation, prioritization, and SLA adherence
• Escalate complex issues to appropriate teams as needed

Educational Requirements

4-year Degree in Information Systems /Computer Science or Associates/Computer Certification.

Required Work Experience

Minimum 2 Year’s Service Desk experience, some server administration a plus.

Experience

Experience/Qualifications/Education Required

• Minimum 2+ years of Service Desk or IT Support experience
• Hands-on experience with:
• Microsoft 365 administration
• Microsoft Entra ID / Active Directory user management
• Troubleshooting login, access, and MFA-related issues
• Experience with ServiceNow or similar ticketing systems
• Familiarity with Microsoft Azure portal and basic administration concepts is a plus
  

• Ability to work flexible hours, including occasional evenings or weekends
• Strong organizational and time management skills
• Ability to work independently and collaboratively in a team environment
• Strong problem-solving and analytical skills
• Understanding of security best practices (least privilege access, handling suspicious activity, etc.)