Account Manager (83590)

Who We Are

The Gill Corporation is one of the world's largest manufacturers of honeycomb, high performance floor panels, cargo compartment liners and original equipment for passenger and freighter aircraft. The company also excels in many other types of reinforced plastics including interior sandwich panels for creating structures such as aircraft galleys and bulkheads, honeycomb core and related products.

As a Tier 1 supplier to major aerospace OEMs, The Gill Corporation (TGC) based in El Monte, CA, is seeking an experienced Account Manager (AM) to serve as the primary commercial and operational interface for our largest customers. This evolved role moves beyond traditional customer service to provide proactive, account oversight for complex, long-term contracts. The AM ensures contractual compliance, drives on-time performance, resolves issues, and fosters strong cross-functional relationships to support customer satisfaction and business objectives. The position collaborates closely with Sales Management, Program Management, Contracts Management, and directly with customer Procurement and Production teams. While there may be some task delegation such as assistance with order entry and quotation preparation to the Customer Service team, the AM remains fully accountable for timeliness, accuracy, and overall outcomes.

Responsibilities

Account Management

• Serve as the primary point of contact for assigned major OEM accounts, building and maintaining professional, trust-based relationships.
• Ensure full performance to contractual requirements, including on-time delivery, quality standards, and other key metrics.
• Monitor and manage internal and customer-facing performance metrics, proactively addressing deviations.

Contract Administration

• Oversee adherence to long-term contract terms by all parties.
• Identify risks, scope changes, potential non-conformances, and escalate appropriately to Contracts, Program Management, or leadership.
• Support contract interpretation, amendments, and compliance throughout the program lifecycle.

Cross-Functional Collaboration (Intercompany)

• Develop strong working relationships across internal departments (e.g., Planning, Production, Quality, Purchasing, Estimating, Engineering) to ensure contracted commitments are met on time and in full.
• Coordinate internally to align production schedules, resolve bottlenecks, and maintain delivery reliability.

Negotiation & Issue Resolution

• Lead or coordinate efforts to mitigate risks, clarify misunderstandings, resolve disputes, and negotiate assertions or claims.
• Identify and communicate potential scope changes that could impact cost, schedule, or performance, collaborating with relevant teams for timely responses.

Order Processing & Customer Correspondence

• Receive, review, and disseminate customer orders, changes, amendments, and other correspondence received via email, customer portals, or other channels.
• Coordinate required reviews and approvals across departments (e.g., Planning for delivery dates/quantities).
• Enter orders/changes into systems, issue confirmations, and ensure accurate documentation.

Quality & Compliance

• Maintain meticulous attention to detail in all activities to ensure the company meets its obligations on time, within scope, and to quality standards.
• Escalate quality concerns, production issues, or delivery risks promptly to appropriate internal stakeholders.

Quotation Management

• Ensure accurate capture and understanding of customer requirements before transmitting to internal teams (Planning, Estimating, Production, Purchasing, Quality, Leadership).
• Liaise across departments to prepare timely, competitive, and compliant quotations/responses.

Systems & Tools (SAP and SAP Sales Cloud)

• Develop deep expertise in company ERP (SAP) and CRM (SAP Sales Cloud) tools.
• Accurately process quotes, orders, changes, acknowledgments, complaints, and other transactions.
• Document status updates, communications, agreements, and key decisions in systems for traceability.

Processes and Procedures

• Master both documented and informal company processes/procedures.
• Ensure personal work and delegated tasks remain fully compliant while driving continuous improvement.

Other Duties

• Perform additional responsibilities as assigned, including evolving role requirements as the position matures.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Qualifications

• Bachelor's degree in Business, Marketing, Sales, Engineering, Supply Chain, or a related professional field, or equivalent combination of education and experience.
• 3–5 years of progressive experience in sales, customer service, program management, account management, inside sales, or a closely related field.
• Aerospace industry experience strongly preferred, particularly with Tier 1 suppliers or OEM long-term contracts.
• Comprehensive understanding of ERP and CRM systems; SAP and SAP Sales Cloud experience highly desirable.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Strong analytical, problem-solving, and organizational skills with exceptional attention to detail.
• Excellent negotiation, communication, and interpersonal abilities to manage complex, cross-functional, and customer-facing interactions.
• Professional-level fluency in English, both written and spoken, including mastery of industry-specific, company-specific, and position-related terminology.
• Must be available to work the shift specified by the position and be flexible to potential overtime on outside of scheduled shift hours, weekends/holidays. May be required to travel to Customer, other Division sites and/or industry events.
• U.S. Citizen.

Physical Demands

The employee must be able to sit for extended periods of time, up to 8 hours with periodic breaks. Employee may occasionally stand and/or walk, and occasionally lift and/or move up to 10 pounds. Must be able to move throughout the office and manufacturing area, including between multiple buildings in an industrial campus setting, and talk/hear or otherwise communicate with employees, management, customers, suppliers, and others. Must be able to travel to other company sites, customers, suppliers and other events for multiple workdays, as required.

This role demands a proactive, detail-oriented professional capable of balancing strategic oversight with hands-on coordination in a high-stakes aerospace environment. If you thrive in collaborative settings and are committed to delivering exceptional performance for our key OEM partners, we encourage you to apply.

ITAR Requirement

This position requires access to information that is subject to compliance with the International Traffic Arms Regulations (“ITAR”) and/or the Export Administration Regulations (“EAR”). In order to comply with the requirements of the ITAR and/or the EAR, applicants will be asked to provide specific documentation to verify U.S. person status under the ITAR and the EAR. A “U.S. person” according to their definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee, or asylee.

The Gill Corporation is an Equal Opportunity Employer. Applicants for all job openings are welcome and will be considered without regard to race, religious creed, color, age, sex, gender identity, gender expression, genetic information, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, veteran status, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

The Gill Corporation provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disability Act and applicable state and local law. If you require an accommodation in the application process, please notify the Human Resources Department