e-Key Account Manager

Hello, we’re L’Oréal. We're not just building brands; we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading; this might be the opportunity you've been searching for.

A Day in the Life

Ready to take the lead in our e-commerce revolution? As our e-Account Manager in Milan, you'll be the strategic force behind our key online partnerships. This isn’t just about sales; it’s about shaping the entire digital ecosystem for our iconic brands. You will report directly to the Head of e-Commerce and steer the commercial relationship, coordinating marketing, supply chain, and finance to drive growth.

Your Mission, Should You Choose To Accept It

• Drive the Strategy: Define and execute the annual Joint Business Plan (JBP), identifying new growth opportunities and emerging trends to stay ahead of the game.
• Own the Performance: Take full ownership of the account's P&L. You will negotiate annual agreements, manage sales forecasts, and analyze performance to hit ambitious revenue and profitability targets.
• Deliver Operational Excellence: Oversee the go-to-market strategy, ensuring our brand image shines on every digital touchpoint. You’ll partner with supply chain teams to optimize logistics and keep our products available for our consumers.
• Be the Central Hub: Act as the single point of contact for the client, orchestrating internal teams—from Marketing and Media to Finance and IT—to ensure a unified and powerful approach.

We Are Looking For

Someone Who Doesn't Wait For Things To Happen But Makes Them Happen. You Have a Business-first Mindset And The Agility To Thrive In a Fast-paced Environment. We’re Looking For

• An expert in e-commerce analytics and performance, with a proven ability to turn complex data into actionable growth strategies.
• A master of account management and high-level negotiation, capable of building lasting partnerships with major online retailers.
• A strategic thinker with strong skills in revenue growth management and business analysis.
• A collaborative leader who can orchestrate media campaigns to drive conversion and visibility.
• A deep understanding of the digital landscape, from e-retailer algorithms to the full consumer journey.

What’s In It For You

• A place for you to leave your comfort zone and grow beyond your potential (here, you’ll be encouraged to try new things and take risks!)
• Real responsibility from day 1; there’s no sitting on the sidelines at L’Oréal.
• An environment where people of every ethnicity, social background, age, religion, gender, and sexual orientation, as well as people with disabilities, are accepted, can speak up, will thrive, and are celebrated!
• A place where you can contribute to something bigger! Many of our brands have societal/environmental causes to make a concrete difference.

Who We Are

L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €42 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet.

We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.