Account Manager (Mandarin Speaking)

Job Title: Account Manager (Mandarin Speaking) - Sydney, NSW (Fully On-site)

Reporting to the Head of Sales, Melbourne, this Sydney-based role is responsible for driving revenue growth through client acquisition, relationship management and the promotion of GO Markets’ financial products, including FX, CFDs and share trading.

You will focus on growing and activating the IB and affiliate network, expanding market share and maximising client lifetime value through proactive engagement and strategic account management.

This role is suited to a highly motivated and commercially driven professional with a proven ability to exceed sales targets, build long-term client relationships and thrive in a fast-paced trading environment.

Why You'll Love This Role

• Client Relationship & Account Management: Work closely with clients, IBs and affiliates to deliver exceptional service and support throughout their trading journey.
• Impactful Work: Take pride in knowing your contributions directly influence client satisfaction and the overall success of our business.
• Business Growth & Market Expansion: Take ownership of expanding our client and partner network across the Sydney region by identifying new business opportunities, growing market share and strengthening GO Markets’ brand presence.
• Dynamic Industry Exposure: Participate in client events, seminars and networking opportunities while building strong relationships across the trading community.

What You'll Be Doing

• Sales Performance & Target Achievement: Drive individual sales performance to consistently achieve and exceed growth targets and KPIs, promoting GO Markets’ financial products including FX, CFDs and share trading.
• Client & Partner Relationship Management: Build and maintain strong, long-term relationships with clients, IBs and affiliates, demonstrating outstanding client service skills to drive satisfaction, retention and revenue growth.
• Business Development & Market Expansion: Execute business development initiatives to expand the client and partner base, increase market share and strengthen GO Markets’ presence across the Australia region.
• Lead Generation & Client Acquisition: Proactively source and engage new clients through calls, meetings and follow-ups, maintaining a strong sales pipeline and converting leads into active clients.
• Account Management & Operational Support: Perform non-advisory account management duties including trade placement, handling order inquiries, managing margin calls and identifying market risks.
• Performance Tracking & Reporting: Monitor individual sales performance, track KPIs and provide regular updates and insights to management to support data-driven decision-making.
• Compliance & Risk Awareness: Ensure all sales and client engagement activities strictly adhere to GO Markets’ compliance policies, regulatory requirements and internal procedures.
• Cross-functional Collaboration: Work closely with Marketing and IT teams to support campaigns and initiatives that drive client acquisition, engagement and retention.
• Partner Enablement: Support affiliates and partners with relevant tools, insights and guidance to maximise brand exposure and revenue contribution.
• Client Engagement & Events: Participate in and support client events, seminars and industry activities to strengthen relationships, enhance brand presence and generate new business opportunities.
• Channel Management: Build and maintain client relationships across multiple channels, including phone, virtual meetings, face-to-face interactions and industry events.

What You’ll Bring to the Table

• Industry Experience: Demonstrated experience in business development or sales within FX, CFDs, share trading or financial products, with strong knowledge of financial markets and regulatory environments.
• Sales Performance & Results Orientation: Proven track record of meeting and exceeding challenging sales targets, with a highly driven, self-motivated and results-focused mindset.
• Client Relationship Management: Outstanding client engagement and relationship-building skills, with the ability to deliver a high level of service and drive client loyalty and retention.
• Business Development Capability: Strong ability to identify opportunities, build pipelines and convert leads into revenue-generating clients and partners.
• Communication & Presentation Skills: Excellent verbal and written communication skills, with the ability to present insights, reports and strategies effectively. Must be highly confident and engaging in all client interactions, with the ability to independently present to both large and small groups while demonstrating strong credibility with clients.
• Adaptability & Initiative: A proactive self-starter who can work independently, manage priorities and perform in a fast-paced, target-driven environment.
• Integrity & Professional Conduct: Demonstrates a high level of integrity, professionalism and ethical behaviour, with a commitment to acting in the best interests of clients and the business at all times.
• Compliance Awareness: Strong understanding of regulatory requirements and commitment to operating within GO Markets’ compliance framework at all times.
• Cultural & Language Proficiency: Proficiency in Mandarin mandatory. Cantonese and additional language skills are highly regarded to support a diverse, international client base.
• Qualifications: Tertiary qualification in Business, Marketing or a related discipline.
• RG146 Certification: RG146 Certification (Securities, Derivatives and Foreign Exchange).
• Continuous Learning Mindset: Commitment to ongoing professional development and staying current with FX industry trends and regulatory changes.
• Mobility & Flexibility: Willingness to travel domestically and internationally as required.

Why You’ll Love Being Part of Our Team:

• Join an Award-Winning Global Leader: Step into a pivotal role with an award-winning online trading brokerage.
• Rewarding Compensation: Benefit from a competitive base salary plus super and commission (based on meeting KPIs), reflecting your expertise and commitment while rewarding the value you bring to the team.
• Prime CBD Location & Lux Building Facilities: Work in the heart of Sydney’s CBD with stunning Sydney Harbour views while enjoying premium amenities, including access to a complimentary fully equipped gym and wellness activities.
• Fresh Daily Coffee & Team Events: Start your morning with a fresh brew from our in-house coffee machine and enjoy our exciting team events.
• Career Growth: We are dedicated to your professional development, providing hands-on opportunities to enhance your skills and accelerate your career growth.

Apply now with your CV and a Cover Letter highlighting how your skills and experience meet the role requirements. We're eager to welcome talented, self-motivated professionals who are passionate about learning and committed to continuous improvement.

While we'll be shortlisting as soon as we can, you might hear from us over the next few weeks. We'll be in touch with shortlisted candidates.

To succeed in this role, you'll embody GO Market’s values: Accountability, Commitment, Integrity, Quality, Collaboration and Evolve.

Please note that only Australian citizens and permanent residents will be considered for this role.

No agencies, no unsolicited CVs needed.

Our Story

GO Markets is a regulated CFD Provider offering Forex, Shares, Indices, Commodities and more on the powerful MT4/5 Platforms. Founded in 2006, we have since grown to become a leading, trusted global broker. Our drive for progress and improvement makes GO Markets a fast-paced and innovative place to work and our global operation lends itself to creating a diverse and exciting collaboration of people.