Technical Account Manager - AZURE Managed Services / Incident Leadership

Senior Azure Technical Account Manager – Managed Services / Incident Leadership

• Managed Services | Customer-Facing | Incident Leadership
• 10-12 years of relevant experience
• Strong experience supporting Azure cloud environments (IaaS and PaaS) within a 24*7 Managed Services or MSP delivery model.

Location: Candidates will need to be based in Nashville, TN, or willing to travel to Nashville TN as and when required for meetings – up to 2-3 days a week/twice a month. Remote work is NOT an option.

• IMPORTANT NOTE ** This role is not able to offer visa transfer or sponsorship, now or in the future. Applications will be accepted until Jun 15, 2026

About the Role: Cognizant is seeking an experienced Senior Azure Technical Account Manager (TAM) to support our Managed Services engagements. In this customer-facing role, you will serve as a trusted advisor and technical leader, helping enterprise clients effectively manage and optimize their Azure IaaS and PaaS environments within a 24×7 delivery model.

The TAM acts as the primary technical point of contact, driving service performance, operational stability, and continual improvement. You will work closely with customer stakeholders, Service Delivery Managers, engineering teams, and platform SMEs to ensure consistent, high-quality service delivery.

This role requires a confident, outcome-driven leader who can take ownership in high-visibility situations — including technical reviews, executive engagements, and major incident bridges. Success in this role demands strong customer presence, the ability to influence decisions, and a proactive approach to identifying risks and improvement opportunities.

Required Qualifications

• 10-12 years of relevant experience supporting Azure cloud environments (IaaS and PaaS) within a 24*7 Managed Services or MSP delivery model.
• Demonstrated experience leading or driving technical discussions in customer facing forums, including major incident bridges.
• Proven ability to communicate clearly and confidently with: Client technical teams IT leadership and senior stakeholders Internal delivery and engineering teams
• Prior experience in a Technical Account Manager, Technical Service Lead, or senior customer facing technical role.
• Solid understanding of service management, escalation governance, and SLA driven delivery models.
• Strong experience in Kubernetes and Linux environments
• Experience with virtual servers, networking (subnetting, routing, firewalls), and cloud platforms (Azure preferred).
• Excellent communication skills and client-facing experience.
• Experience leading cross-functional teams to resolve customer needs or projects.

Key Responsibilities

Technical Account Management & Governance

Act as client’s primary technical point of contact for Azure managed services and on going technical engagement.

Partner with the Service Delivery Manager (SDM) to jointly own account governance and service quality.

Deliver and actively lead Quarterly Business Reviews (QBRs) and technical review sessions, covering:

Azure platform health and performance

Service trends, risks, and opportunities

Technical recommendations and cost optimization insights

Azure Platform Oversight & Optimization

Provide Technical Oversight Of Azure Platform Monitoring, Including

Azure Monitor

Log Analytics

Application Insights

Custom monitoring solutions aligned to customer requirements

Analyze operational data to proactively identify performance issues, risks, and improvement opportunities, and communicate these clearly to the client with actionable recommendations.

Configuration & Technical Advisory (IaaS / PaaS)

Oversee and guide configuration and modification of Azure resources, including:

Diagnostic and logging configurations

Azure Security Center policy changes

Azure DNS changes

IaaS and PaaS adjustments such as VM resizing, disk changes, tagging, boot diagnostics, and access resets

Ensure technical activities align with approved governance, security standards, and managed services best practices.

Major Incident Management & Technical Bridge Leadership

Serve as a visible and vocal technical leader during Major Incidents (P1/P2).

Actively participate in and help drive technical bridge calls, including:

Framing technical hypotheses and resolution paths

Coordinating with engineering and platform SMEs

Maintaining structured, outcome focused technical discussions

Ensure clear communication, ownership, and follow through during incidents through to resolution.

Lead or support the creation of post incident reviews, including root cause analysis and preventive recommendations.

Customer Presence & Stakeholder Engagement

Demonstrate strong customer facing rigor, credibility, and executive presence in all client interactions.

Be visible and assertive in meetings, confidently leading technical discussions rather than acting solely as a coordinator.

Build trusted relationships with client’s technical and leadership stakeholders through clarity, consistency, and delivery maturity.

Proactively raise risks, dependencies, and improvement opportunities rather than operating reactively.

Certifications Required

AZ-104, AZ-304 certification desirable

ITIL knowledge and/or certification desirable

Degree or equivalent relevant experience required; experience will be evaluated based on core competencies

Salary and Other Compensation: The annual salary for the position is between $110,000/year - $130,000/year and depends on experience and other qualifications. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan