Account Manager (Hybrid)

• We pride ourselves on consistent year-on-year growth, with double-digit growth even during a global pandemic.
• Info-Tech fosters a growth-focused, entrepreneurial culture with unlimited opportunities for professional growth and development.
• We provide financial support for professional development and training.

• Create and execute sales and service activity plans. Manage member life-cycle tasks, including scheduling and eventually leading calls.
• Own all account management conversations with secondary account stakeholders.
• Ensure members leverage their membership by delivering high quality service to help drive renewal and future sales.
• Manage and respond to inbound requests from members.
• Assist in the preparation of member interactions by collecting and consolidating background information on individuals and organizations as well as their relationship with Info-Tech.
• Complete scheduled and ad hoc data queries of our CRM
• Ensure the CRM contains accurate account details and contact information.
• Actively seek to increase product knowledge.

Competitive Compensation And Comprehensive Benefits Package.

Hybrid working model – 4 days in-office, 1 day remote (WeWork, 10 York Road, Waterloo, London) - https://www.wework.com/en-GB/buildings/10-york-rd--london

Generous time-off policy, including summer hours and a winter holiday break.

Funding for training, courses, and professional development.

Employee scholarship programme and long-service awards (including travel incentives).

“Buy a Book” learning programme and regular team socials—including our legendary Company Fun Day!

Education And Experience

• University degree.
• 3+ years of Account Management experience, with a proven track record of success.
• Experience working in the IT Research and Advisory market.
• Experience working as part of a team an asset.

• Critical Thinking: Ability to assimilate complex information and communicate this in a simple way. Internal and external communication. Understand value proposition and communicate to member in a clear, concise manner. Understand client needs/requests and be able to say it back to them/find analyst to support them.
• Planning & Organization: Set daily schedules, plan territory, setting plans for account growth ext.
• Time management: Managing the member lifecycle; scheduling calls; able to prioritize tasks appropriately
• Goal setting: Sets own goals around conversations that demonstrates a commitment to professional development; takes ownership of own performance; manage goal attainment; able to set reasonable goals; monitor progress and communicate/ask for help when off pace for goal attainment
• Active listening: Able to identify client needs; asks great questions & listens
• Language Skills :Bilingual proficiency in French, Spanish, German or Swiss German is preferred to support our diverse client base globally.