Domestic Account Manager

Domestic Account Manager | Elmhurst, Illinois | Salary up to $80,000 + Bonus

This role is responsible for managing key domestic transportation accounts, building long-term customer relationships, coordinating shipments, and ensuring exceptional service execution across all modes of domestic freight transportation.

The candidate must have experience in domestic freight forwarding, third-party logistics (3PL), truckload/LTL operations, or transportation brokerage, along with strong communication, problem-solving, and account management skills.

Compensation & Benefits

• Base salary up to $80,000 depending on experience
• Performance-based bonus opportunity
• Medical, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match

Key Responsibilities

• Manage and grow a portfolio of domestic freight forwarding and transportation accounts
• Serve as the primary point of contact for customers regarding shipments, pricing, service issues, and operational support
• Coordinate domestic freight movements including truckload (FTL), less-than-truckload (LTL), expedited, intermodal, and air freight shipments
• Work closely with operations, dispatch, carriers, and warehouse teams to ensure timely and accurate shipment execution
• Monitor shipment activity and proactively communicate updates, delays, or resolutions to customers
• Develop strong client relationships to increase customer retention and identify growth opportunities
• Prepare and manage customer quotes, rate negotiations, and service agreements
• Analyze customer shipping trends and recommend transportation solutions to improve efficiency and reduce costs
• Resolve billing discrepancies, claims, and service-related issues in a professional and timely manner
• Maintain accurate account records and activity within CRM and transportation management systems (TMS)
• Support business development initiatives and collaborate with sales teams on strategic accounts

Qualifications

• 2-5+ years of experience in domestic freight forwarding, transportation brokerage, logistics, or 3PL account management
• Strong understanding of domestic transportation operations including FTL, LTL, expedited, and intermodal services
• Excellent communication, relationship management, and customer service skills
• Ability to manage multiple accounts and priorities in a fast-paced logistics environment
• Experience working with TMS platforms and Microsoft Office Suite
• Strong problem-solving and negotiation abilities