Parts Manager

Who We Are:

Pacific Rim Engineered Products (PREP), a Wikov Company, is a growing provider of high quality, reliable, and innovative engineered solutions. Serving the mining, energy, marine, infrastructure and renewable energy sectors, we offer advanced engineering, product innovation, and deep technical expertise. We pride ourselves on turning complex challenges into practical and elegant solutions.

Role Overview:

The Parts Manager, Aftermarket Services is the primary point of contact for customers seeking spare and replacement parts across our product lines. This role is responsible for managing the full parts lifecycle, from quoting and order processing through to delivery and follow-up, while building lasting customer relationships that support repeat business and long-term account growth. The Parts Manager works closely with our engineering, operations, and service teams to ensure customers receive accurate, timely, and cost-effective solutions.

Key Responsibilities:

• Serve as the primary contact for aftermarket parts inquiries, quotes, and orders from existing and prospective customers
• Manage the end-to-end parts order process including sourcing, pricing, lead time coordination, and delivery tracking
• Maintain and develop the parts catalog, ensuring accuracy of part numbers, descriptions, pricing, and supersession records
• Coordinate with engineering and operations to identify and source parts for legacy and current product lines
• Support field service technicians and internal teams with parts identification and technical clarification
• Develop and execute proactive outreach to existing accounts to drive aftermarket revenue growth
• Manage warranty parts claims in coordination with quality and operations teams
• Monitor and report on parts sales performance, backlog, and customer satisfaction metrics
• Contribute to continuous improvement of aftermarket processes, tools, and documentation

Work Location and Work Arrangement:

This is a full-time, in person, permanent position based at our Surrey, BC office.

Travel Requirements:

• Occasional travel to customer sites, sister companies within Canada, and our Cumberland, BC location may be required

Benefits Overview:

Employees have access to a comprehensive benefits program, including extended health and dental coverage, paid time off, and professional development opportunities. Additional details will be provided during the interview process.

Equity, Diversity and Inclusion Statement:

PREP is an equal opportunity employer. We value diversity and are committed to creating an inclusive, respectful workplace where every employee feels they belong. We welcome applicants from all backgrounds and encourage individuals from underrepresented groups to apply.

Qualifications and Experience:

• Minimum 3 to 5 years of experience in a parts, service, or aftermarket role within an industrial, manufacturing, or engineered products environment
• Familiarity with power transmission equipment such as gearboxes, couplings, or rotating machinery is a strong asset
• Proven ability to read and interpret technical drawings, parts manuals, and engineering documentation
• Experience with ERP or inventory management systems; familiarity with Microsoft Dynamics or similar platforms is an asset
• Strong customer focus with the ability to manage multiple accounts and priorities simultaneously
• Excellent written and verbal communication skills
• Organized, detail oriented, and comfortable working in a fast-paced, project-driven environment
• Post-secondary education in a technical, business, or related field is preferred

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match

Application question(s):

• Do you have experience managing aftermarket or spare parts for industrial or mechanical equipment?
• Are you familiar with power transmission products such as gearboxes, couplings, or rotating equipment?