Commercial Lines Account Manager - Insurance (PPP)

Provident Protection Plus (PPP) is the insurance division of Provident Bank, offering tailored commercial insurance solutions to help businesses identify, manage, and mitigate risk. PPP operates as a full-service insurance agency, separate from retail and commercial banking operations, and serves clients across multiple industries.

Position Summary

The Commercial Lines Account Manager is responsible for the day-to-day management of small to mid-sized accounts that are routine to moderately complex. The Account Manager manages assigned accounts and works closely with management, claims, marketing, and accounting as part of the overall service function.

This role is part of Provident Protection Plus (PPP), the insurance subsidiary of Provident Bank.

Key Responsibilities

• Responsible for maintaining and managing a small to mid-size book of business in accordance with the Agency’s renewal timeline as efficiently as possible
• Assists clients in making appropriate coverage changes and informs and educates clients about coverage, exclusions and exposures
• Submit renewal applications, coverage specifications, loss runs, and loss summaries to the marketplace and negotiate directly with the markets
• Maintain appropriate level of communication with clients
• Be proactive and organized in the renewal process to exceed client expectations
• Adhere to internal processes, timelines, and protocols
• Complete and prepare certificates of insurance with the ability to review the insurance requirements within a contract and issue, accordingly, generate proposals, issue Auto ID cards, input billing, policy changes, policy summaries, coverage reviews, and suspense follow up
• Check policy coverages and endorsements for accuracy
• Verify the accuracy of Direct Billed and Agency Billed items
• Other duties as assigned

• Must be well-organized, with excellent math, written and oral communication skills.
• Service oriented, team player who has attention to detail.
• Ability to thrive in a fast-paced, proactive environment.
• Critical thinking and good judgment to quickly determine and prioritize key issues
• Strong technical skills for data entry, Word, and Excel a plus
• Proficiency in AMS360 is a plus

• College Degree preferred

• Minimum 2 years commensurate with job function.

• Must possess Active Property & Casualty Brokers License.

Work is mainly performed in a normal office environment. Noise levels usually are moderate. May also involve travel to customers and property locations.

• Prolonged sitting
• Lifting from 5 to 10 lbs. (printer paper, storage boxes)
• Occasional bending or overhead lifting (storing files or boxes)
• The hazards are mainly those present in a normal office setting.

Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.

Pay Details

$60,000 - $100,000

Please note, the base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs. This role is incentive eligible based upon company, business, and/or individual goal achievement and performance.

Team members accrue paid time-off (PTO), receive Holiday (PTO) and are eligible to participate in the bank’s Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan. In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance. Company sponsored Tuition Disbursement and Loan Repayment programs are also available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.