Director of Administration, Franchise Development

Director of Administration, Franchise Development

Onsite, Tinton Falls- NJ

Company Description

Jersey Mike’s is a fast-casual sub sandwich franchise with over 3,300 locations nationwide, offering fresh sliced subs, grilled-to-order cheesesteaks, and freshly baked bread. Established in 1956, the company is committed to providing delicious food made with premium ingredients and giving back to the communities it serves. Jersey Mike’s was ranked #1 in 2026 America’s top franchises by Entrepreneur Magazine and earned recognition in Nation’s Restaurant News, highlighting its rapid growth and dedication. With a history of philanthropy, the brand gives back through initiatives like its Annual Day of Giving and has raised millions for local charities. Jersey Mike’s is driven by its commitment to quality, community, and making a difference.

Position Summary

The role of Director of Administration, Franchise Development (DAFD) role is to help formulate, support, and execute the franchise development strategy set by the Chief Development Officer (CDO). The main responsibility of the DAFD is managing the day-to-day franchise development internal functions, ensuring the development strategy set forth by the CDO is executed smoothly and efficiently.The DAFD is responsible for maintaining and updating organizational policies, managing the administrative processes, prepare important development reports measuring sales, real estate, and pipeline KPI’s for senior leadership and the development enterprise. The role will include, but is not limited to the following duties:

Key Responsibilities

• Works with Chief Development Officer in strategy development within franchise development enterprise
• Oversees all activity of Franchise Development Managers, Platform Manager, and Acquisition Manager
• Works directly with Platform Manager in Managing relationships with platforms across franchise sales, real estate, & construction departments, such as Franconnect, Kalibrate, Leasecake, Forum Analytics, and more.
• Responsible for accurate pipeline activity recording & reporting in CRM
• Continually optimizes franchise development processes
• Continually streamlining workflows within franchise development teams
• Ongoing reduction of inefficiencies within franchise development enterprise
• Corrects issues and always working to improve platforms
• Oversees upgrades, improvements, and training for platforms
• Plays key role in franchise development budget tracking & management
• Once budget is approved, helps oversee department spending
• Perform administrative functions for Chief Development Officer

Qualifications:

• Graduation from an accredited college or university with a Bachelor's degree
• 10+ years of franchising experience
• 10+ years using franchise CRM’s & mapping platforms (Franconnect specifically)
• Thorough knowledge of Microsoft Office & ability to read and understand other manuals
• Ability to make independent judgments, which have highly significant impacts on the organization
• Excellent communication and presentation skills
• Strong analytical & quantitative skills
• Outgoing, personable and can engage with any audience
• Responsible and able to manage multiple projects at once
• Work requires continual attention to detail establishing priorities and meeting deadlines
• Effective time management and logical decision-making ability
• Ability to work independently and complete daily activities according to schedule
• Ability to work between departments

Benefits:

401(k)

Dental insurance

Disability insurance

Health insurance

Life insurance

Paid time off

Vision insurance