Account Manager

Account Manager – Facilities Operations

Atlanta, GA

Our client is seeking an experienced Account Manager to lead facilities operations for a large public-sector portfolio supporting a high-profile housing organization in the Atlanta market. This role is responsible for overseeing day-to-day operational performance, client relationships, financial management, and service delivery across a diverse facilities environment.

The ideal candidate will possess a strong facilities management background, proven leadership experience, and the ability to manage complex operations while delivering exceptional client service and operational excellence.

Key Responsibilities

• Serve as the primary point of contact for the client and lead overall account operations
• Oversee facilities management services across multiple sites and asset types
• Ensure operational efficiency, compliance, safety, and service excellence
• Lead and develop facilities teams, vendors, and subcontractors to achieve performance goals
• Manage budgets, forecasting, reporting, and financial performance of the account
• Drive preventative maintenance programs, operational improvements, and cost-saving initiatives
• Develop strong client relationships through proactive communication and strategic partnership
• Monitor KPIs, SLAs, and overall account performance to ensure contractual obligations are exceeded
• Collaborate with internal and external stakeholders to support long-term operational objectives

Qualifications

• Bachelor’s degree preferred or equivalent facilities management experience
• Strong background in facilities management, building operations, and account leadership
• Experience managing large or complex client accounts preferred
• Proven leadership skills with the ability to motivate and manage high-performing teams
• Strong financial acumen including budgeting, forecasting, and operational reporting
• Excellent communication, organizational, and relationship management skills
• Experience within public-sector, commercial real estate, or large institutional environments is a plus

Compensation

• Base salary starting at $130,000 plus bonus opportunity
• Comprehensive benefits package
• Career growth opportunities within a global organization

This opportunity is ideal for a facilities management professional looking to lead a high-visibility account while driving operational performance and client satisfaction in a dynamic environment.